What are the responsibilities and job description for the IT Field Technician position at Community Options, Inc.?
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are actively seeking a skilled IT Field Technician in the Central - PA Region. The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.
Responsibilities
- Provide prompt, courteous support company wide, in person, phone, or email
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to regional offices to troubleshoot and resolve issues
- Travel to regional homes to install and support smart home technology
- Document, track, and monitor technical problems and solutions
- Inform management of recurring problems
- Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
- Identify and escalate situations requiring urgent attention
- Additional tasks and responsibilities may be assigned
- Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
- Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
Minimum Requirements
- Minimum two years of professional IT experience
- Audio / visual experience a plus
- Valid driver's license
- Proficiency in AD, Office365, multiple browsers, computer hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management, interpersonal skills, and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
- University partnerships that include tuition reduction
Please Visit Our Website to Complete an Online Application! Careers.comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
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