Resident Monitor Full-Time 4pm - 12am ( Monday - Thursday)

Resident Monitor Full-Time 4pm - 12am ( Monday - Thursday)

Washington, DC | On-Site| $19.00 per hour | Washington Post Top Workplace

Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Community of Hope is looking for a Resident Monitor who is reliable, friendly, and professional to help keep our Short-Term Family Housing program safe and welcoming. As essential staff, you’ll ensure building security, greet residents and visitors, and report any concerns to the appropriate team members. Be part of a mission-driven team making a difference every day! This position is located at The Aya in Southwest DC.

Our Approach and Values:

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.
• Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.
• Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information.
• Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
• Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.
• Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.
• Provides access to the building by screening individuals who ring the call button. Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.
• Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.

Must-Haves

• High school diploma or GED.
• Good verbal and written communication skills.
• Punctuality and reliability.
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
• Ability to act responsibly, professionally, and use good judgment under pressure.
• Ability to write shift and incident reports in detail.
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites.

Nice-to-Haves

• Experience working in a residential environment.
• Experience working with the homeless population.

Why You’ll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful.

With the help of our amazing staff, we have successfully provided:

• 50,000 medical visits
• 6,300 dental visits
• 17,000 emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today!

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.