Payment Operations Administrator

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.

Position mission:

This position is responsible for completing daily Deposit and Payment Operations processing and functions, ensuring the continuity of key processes to sustain normal banking operations, as well as serving as Treasury management document coordinator.

Major Duties:

• Perform daily tasks assigned to process and backup Payment Operations: ACH, Wire Transfers, Instant Payments, and other payment rails as established.
• Coordinator of Treasury Management Documentation to ensure agreements are executed properly and archived as necessary.
• Be a subject matter expert in Payment operations including ACH, Wire, Checks, and Instant Payments
• Complete necessary file maintenance and entries in the Bank’s core system
• Assist bank customers and staff in the use of bill pay, Zelle, transfer now, and other bank services offered.
• Support and participate in the implementation of new Treasury Management products and services as the bank grows and expands its capabilities and delivers innovative solutions to customers.
• Assist team members and retail staff in resolving complex issues that require Operational expertise.
• Assist in gathering information and completion of various annual Operational audits as requested.
• Annual RDC Audit documentation oversight, preparing Merchant annual review documents, tracking and coordinating with retail for completion.
• Consistently model professional behavior while collaborating effectively with team members and other bank departments.
• Crosstrain on additional Operational tasks to provide backup for other positions as needed.
• Assist with special projects and additional tasks as needed and requested by management.
• Provide excellent customer service while meeting or exceeding the customer’s needs.
• Maintain a good working relationship with all teams and provide support as needed.
• Ensure work assignments are completed accurately and in a timely manner.

General Responsibilities:

• Support CNB’s strong relationship culture through quality customer service and superior product knowledge.
• Provide superior customer service by resolving problems efficiently and responding timely.
• Identify and implement solutions to problems in general and urgent matters.
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry.
• Seek counsel of supervisor on issues as appropriate
• Work collaboratively with staff to maintain a team environment.
• Flexible to accept additional assignments as requested by leadership.
• Cross train for other positions to cover when necessary.
• Professionalism while representing CNB (onsite, professional and community events and via communications)
• Participate and attend meetings as requested.
• Recommend policies and procedures as it relates to area of responsibility.
• Timely responses to inquiries for information to customers, staff, and vendors
• Answer telephone calls and provide a prompt response.
• Follow CNB’s policies and procedures.
• Other duties as assigned or requested by management.

Qualifications:

• High School diploma required.
• 2 years of banking experience, preferably in Deposit or Payment Operations.
• Strong knowledge of Banking Regulations and payment rules.
• Strong knowledge of NACHA rules
• Ability to project a professional manner and positive outlook while demonstrating a high level of integrity and confidentiality.
• Knowledge of bank and workflow software. Fiserv experience preferred
• Knowledge of Microsoft office (word, excel, PowerPoint, etc.)
• Exceptional communication skills, organizational skills, time management skills and ability to be a self-starter.
• Detail oriented and ability to self-audit work to ensure accuracy.
• Ability to troubleshoot and complete tasks independently without significant oversight.
• Requires being reliable, responsible, and dependable to fulfill the obligations of this role.

Physical Demands:

The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.

Work Environment:

 While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.

Additional Duties:

This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill, and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.  However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank.  An individual seeking an accommodation should contact the Human Resources Manager or CEO.

Job descriptions are not intended to and do not create employment contracts. Community National Bank maintains its status as an at-will employer. Team members can be terminated at any time, for any reason not prohibited by law. Community National Bank is an equal opportunity employer.