What are the responsibilities and job description for the Bank Teller/Customer Service Representative position at Community National Bank & Trust?
Bank Teller/Customer Service Representative
JOB SUMMARY:
We are seeking a friendly and detail-oriented Teller/CSR to join our team. The ideal candidate will be responsible for delivering excellent customer service while accurately processing financial transactions. This is an excellent opportunity for individuals looking to build a career in banking and financial services.
KEY RESPONSIBILITIES:
- Greet and assist customers in a professional and courteous manner.
- Process customer transactions including deposits, withdrawals, transfers, and loan payments
- Verify and balance cash drawer at the beginning and end of each shift
- Provide information about bank products and services to customers
- Handle basic customer inquiries and resolve issues promptly and efficiently
- Ensure accuracy in all transactions and compliance with bank policies and procedures
- Assist customers with account-related inquiries such as balance inquiries and account statements
- Uphold confidentiality and security standards to safeguard customer information.
- Identify and report any suspicious activity or potential fraud to the banking center manager.
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service skills
- The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
- Mathematical skills
- Ability to work in a fast-paced environment
- Ability to work well under pressure
- Ability to cross sell
- High degree of accuracy
- Strong communication skills
- Organizational skills
TRAINING AND EXPERIENCE:
- High school diploma or GED required
- Cash handling or sales experience preferred.
- Prior Customer Service experience preferred
EEO Employer-M/F/Disabled/Vet
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $17