Personal Banker

Since 1964, Community National Bank & Trust has been dedicated to helping individual and business customers succeed. The mission statement of Community National is Empower Employees; Serve Customers; Build Strong Communities. Our goal is always to serve the best interests of our communities. CNB&T was named one of the Best Companies to Work For in Texas several years in a row. We are especially excited by this recognition, as it speaks to the emphasis we place on cultural values. We firmly believe the key to our success lies in maintaining an exceptional team.

Summary

Supports daily bank operations by performing both Teller and Customer Service Representative functions. Delivers a unique customer experience by providing outstanding customer service.

Essential Duties & Responsibilities

Teller Functions:

· Engages customers in conversation to understand their banking needs and identify service opportunities.

· Processes deposits, withdrawals, payments, and other financial transactions efficiently and accurately

· Maintains and balances cash drawer daily, adhering to security and compliance standards. Reports any discrepancies to the supervisor in accordance with Teller Policy

· Balances and adds currency to automated teller machines in accordance with Bank policy

· Completes CTR transactions and wire transfers

· Identifying, recording, and reporting fraudulent activity to prevent potential losses

· Performs branch opening and closing duties as scheduled and in line with security and dual control requirements

· Ensures Teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

· Places holds on checks as deemed necessary to prevent potential losses to the bank and our customers

· Other duties may include, but are not limited to: working the commercial lane, ordering Fed cash, balancing the vault, and processing night depository

· In addition to standard teller responsibilities, a Personal Banker is entrusted with enhanced authority and responsibilities due to demonstrated experience and the ability to exercise discretion and sound judgment. A Personal Banker will be allowed to review and override transactions for Teller I and II levels to support branch operations and ensure timely customer service.

Customer Service Functions:

· Open new accounts, including checking, savings, CDs, and IRAs, ensuring all required documentation is collected and regulatory requirements are met.

· Assist with a variety of banking services, including (but not limited to) debit card requests, safe deposit box access, check orders, account updates, mobile banking, and wires.

· Support customers with day-to-day needs, from answering questions about their accounts to helping them navigate our full range of products and services.

· Engage with customers to build relationships, identify financial needs and opportunities, and refer appropriate products and services.

· Proactively educate customers about banking products and services, including training on self-service options like mobile, online, and ATM solutions.

Qualifications & Required Skills

· Strong math, interpersonal, and communication skills

· Professional demeanor with attention to detail and accuracy

· Proficiency in basic computer applications, including Microsoft (Word, Excel, Outlook) and Windows

· Exhibit strong work ethic and integrity

· Excellent customer service skills

Preferred Experiences

· High school diploma or equivalent.

· Previous cash handling and customer service experience preferred

· Previous banking experience preferred

Benefits Include:

Paid Medical, Dental, Life, Vision, and LTD insurance

401K with employer match

Paid Time Off

Bonus

HSA/FSA Account

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• customer service: 1 year (Preferred)
• banking: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Work Location: In person