What are the responsibilities and job description for the Personal Emergency Response System (PERS) Team Lead position at Community Mental Health for Central Michigan?
LOCATION
218 Fast Ice Drive, Midland, MI 48642
SCHEDULE
This is a full time 40 hours per week. Schedule is typically Monday through Friday 8am - 5pm.
Compensation & Benefits
Salary: $55,016 - $74,734 depending on experience
General Description: The Team Lead is responsible for continuity of services and supervises Community Supports Technicians (CSTs) within the Personal Emergency Response System (PERS). This role ensures the program carries out essential health, safety, and security functions through a centralized electronic monitoring system, coordinating appropriate verbal, in-person, or arranged responses. The Team Lead provides training and guidance to CSTs in delivering services in accordance with each Individual Plan of Service (IPOS), including routine and emergency support.
Responsibilities and Duties: Supervise, coach, and evaluate CST staff. Maintain adequate staffing, develop schedules, ensure program coverage, and approve time sheets. Lead CST collaboration with consumers, guardians, case managers, and providers to implement PERS interventions outlined in the IPOS. Represent the PERS team at person-centered planning meetings. Ensure staff are properly trained, oriented, and competent in agency policies and PERS procedures. Provide clinical and program consultation, including after hours, and review consumer documentation to ensure compliance with standards. Support staff development, address concerns, and maintain positive employee relations. Provide training on PERS equipment and monitoring systems. Facilitate clear and timely communication among staff and leadership. Participate in program planning, implementation, and evaluation. The above statements are intended to describe the general nature and level of work being performed by individuals assigned this title. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. They are not intended to limit or in ay way modify the right of supervisors to assign, direct, and control the work of employees under their supervision.
The above statements will also incorporate knowledge about and actively support: 1) culturally competent recovery based practices, 2) person-centered planning, and 3) a trauma informed culture of safety to aid consumers in the recovery process as applicable to the work performed.
EMPLOYMENT STANDARDS
General Education
College: Bachelor's Degree Major: Social Work, Psychology, Sociology, Nursing, Criminal Justice, or comparable degree.
Courses: Social work, professional ethics.
Job Related Experience: Sufficient experience to perform the position at a satisfactory
level required. Minimum of two years of experience working with IDD population is required.
Prior Supervisory Experience Preferred.
Licenses, etc.: LLBSW or LBSW preferred but not required. Valid driver's license while
operating vehicle on agency business.
CONDITIONS OF EMPLOYMENT
Knowledge: Advanced knowledge of the Mental Health Code, and the structure, guidelines, and
services of CMHCM. Must possess professional knowledge, consistent with license or
registration and demonstrate throughout employment practice equal to acceptable professional
standards.
Skills: Skill in advocating on behalf of consumers, families/guardians, and CMHCM with the
community at large. Interpersonal skills, leadership skills, diagnostic/assessment skills and crisis
intervention skills. Use of the telephone and computer skills. Oral and written communication
skills. Use of an automobile.
Abilities: Ability to communicate effectively and relate positively to colleagues and members of
other community agencies/programs. Ability to establish relationships and deal effectively with a
wide range of people, disciplines and agencies in the community. Ability to communicate both
verbally and in writing. Ability to exercise considerable independent and mature judgment.
Ability to demonstrate self-confidence, patience, assertiveness and flexibility in difficult
situations. Ability to organize and prioritize workloads. Ability to promote professional
development, maintain records, analyze problems, work independently and as part of a team.
Ability to manage stress. Ability to establish and maintain rapport with clients, determine
therapeutic needs and develop treatment/intervention plans.
Physical Demands: Work is generally sedentary. Some local travel is required.
Work Environment: Work is performed in a typical office setting and other community settings
and may involve dealing with people under very trying conditions.
218 Fast Ice Drive, Midland, MI 48642
SCHEDULE
This is a full time 40 hours per week. Schedule is typically Monday through Friday 8am - 5pm.
Compensation & Benefits
Salary: $55,016 - $74,734 depending on experience
- Student loan forgiveness through the Public Service Loan Forgiveness Program
- NHSC & MDHHS BHLRP approved facility for student loan repayment program
- Health benefits through BCBS with employer contributions to the HSA
- 12 weeks of 100% paid maternity and paternity leave
- Employer funded short- and long-term disability
- Comprehensive dental and vision benefits
- 100% employer funded Defined Benefit (pension) program with vesting after 6 years
- 30 paid leave days (16 annual/12 sick/2 floating) during first year of employment, this increases with years of service
- Performance-based compensation plan with annual increases
- Professional development opportunities
- Free CEU training opportunities
- 12 paid holidays
General Description: The Team Lead is responsible for continuity of services and supervises Community Supports Technicians (CSTs) within the Personal Emergency Response System (PERS). This role ensures the program carries out essential health, safety, and security functions through a centralized electronic monitoring system, coordinating appropriate verbal, in-person, or arranged responses. The Team Lead provides training and guidance to CSTs in delivering services in accordance with each Individual Plan of Service (IPOS), including routine and emergency support.
Responsibilities and Duties: Supervise, coach, and evaluate CST staff. Maintain adequate staffing, develop schedules, ensure program coverage, and approve time sheets. Lead CST collaboration with consumers, guardians, case managers, and providers to implement PERS interventions outlined in the IPOS. Represent the PERS team at person-centered planning meetings. Ensure staff are properly trained, oriented, and competent in agency policies and PERS procedures. Provide clinical and program consultation, including after hours, and review consumer documentation to ensure compliance with standards. Support staff development, address concerns, and maintain positive employee relations. Provide training on PERS equipment and monitoring systems. Facilitate clear and timely communication among staff and leadership. Participate in program planning, implementation, and evaluation. The above statements are intended to describe the general nature and level of work being performed by individuals assigned this title. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. They are not intended to limit or in ay way modify the right of supervisors to assign, direct, and control the work of employees under their supervision.
The above statements will also incorporate knowledge about and actively support: 1) culturally competent recovery based practices, 2) person-centered planning, and 3) a trauma informed culture of safety to aid consumers in the recovery process as applicable to the work performed.
EMPLOYMENT STANDARDS
General Education
College: Bachelor's Degree Major: Social Work, Psychology, Sociology, Nursing, Criminal Justice, or comparable degree.
Courses: Social work, professional ethics.
Job Related Experience: Sufficient experience to perform the position at a satisfactory
level required. Minimum of two years of experience working with IDD population is required.
Prior Supervisory Experience Preferred.
Licenses, etc.: LLBSW or LBSW preferred but not required. Valid driver's license while
operating vehicle on agency business.
CONDITIONS OF EMPLOYMENT
Knowledge: Advanced knowledge of the Mental Health Code, and the structure, guidelines, and
services of CMHCM. Must possess professional knowledge, consistent with license or
registration and demonstrate throughout employment practice equal to acceptable professional
standards.
Skills: Skill in advocating on behalf of consumers, families/guardians, and CMHCM with the
community at large. Interpersonal skills, leadership skills, diagnostic/assessment skills and crisis
intervention skills. Use of the telephone and computer skills. Oral and written communication
skills. Use of an automobile.
Abilities: Ability to communicate effectively and relate positively to colleagues and members of
other community agencies/programs. Ability to establish relationships and deal effectively with a
wide range of people, disciplines and agencies in the community. Ability to communicate both
verbally and in writing. Ability to exercise considerable independent and mature judgment.
Ability to demonstrate self-confidence, patience, assertiveness and flexibility in difficult
situations. Ability to organize and prioritize workloads. Ability to promote professional
development, maintain records, analyze problems, work independently and as part of a team.
Ability to manage stress. Ability to establish and maintain rapport with clients, determine
therapeutic needs and develop treatment/intervention plans.
Physical Demands: Work is generally sedentary. Some local travel is required.
Work Environment: Work is performed in a typical office setting and other community settings
and may involve dealing with people under very trying conditions.
Salary : $55,016 - $74,734