What are the responsibilities and job description for the Director of Access and Emergency Services position at Community Mental Health and Substance Abuse Services of St. Joseph County?
of trends, level-of-carecross-systemcoordinatedecision-makingThis administrative, exempt position is responsible for ensuring agency compliance with government regulations specific to a Community Mental Health organization. The role holds decision making authority based on clinical standards to ensure a seamless delivery system for clients. Additionally, the director oversees Emergency Services to promote seamless collaboration within the organization and the surrounding community. This role reports directly to the CCO.
Key Responsibilities
The position spans several critical areas of operations:
- Staff Supervision & Leadership: The director interviews, hires, schedules, and evaluates personnel. This includes supervising the centralized care coordination team to ensure accurate level of care determinations and high quality, person centered treatment plans that align with Certified Community Behavioral Health Clinic standards. The role also manages the embedded police social worker team to support trauma informed crisis interventions and diversion metrics.
- Access & Emergency Coverage: Ensuring 24/7/365 emergency and mobile crisis coverage is a core function, alongside managing planned and unplanned staff absences to maintain continuous service delivery.
- Utilization Management & Quality Compliance: Responsibilities include supervising centralized workflows, validating client admission and discharge data, processing paper claims, and monitoring behavioral health data and encounters. The director is also a backup to coordinates quarterly clinical training regarding utilization management practices and helps establish internal reviews with the Chief Compliance Officer.
- Community & Stakeholder Liaison: The director acts as a primary liaison with probate courts, hospitals, external resources, and police command to establish unified workflows, cross system data sharing, and warm handoffs.
- Data Analysis & Reporting: This role involves monthly tracking and reporting on trends, level of care data, and utilization metrics to the management team, as well as conducting routine chart audits to ensure ongoing compliance with state and regulatory expectations.
Qualifications and Requirements
Candidates must possess an advanced or graduate degree along with an LMSW or LPC license. One to two years of job related experience is required, though two to five years is preferred. Specialized training in MichiCANS, LOCUS, and ASAM is mandatory.
The position demands professional competencies in evidence based practices, managed care rules, budget and productivity tracking, and ethical or legal issues in healthcare. Physical requirements include the ability to sit for prolonged periods, lift up to 25 pounds, and work effectively within high stress, high pressure environments.
Job Type: Full-time
Pay: $34.00 - $48.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- Master's (Required)
Experience:
- job-related & supervisory: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
- LMSW or LPC degree (Required)
- CAADC certification, PECFAS/CAFAS, LOCUS and ASAM trained (Required)
Work Location: In person
Salary : $34 - $48