Senior Program Officer - full-time - 1st shift - Mon-Fri

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a full-time, Senior Program Officer. This position will be located at 233 Main St. New Britain, CT 06051. Mon-Fri 8:30am-4:30pm

Compensation Range: The salary range for this position starts at $130,000.00.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.

Summary

The position of Senior Program Officer (SPO) leads the strategy, management, and evaluation of CMHA’s programs, and provides leadership for the programs. As a member of the Senior Leadership Team, the SPO plays a key leadership role in guiding CMHA’s mission and organizational success. This position provides overall clinical and administrative leadership for all program areas (residential, community support, adult, child and family and outpatient) to manage clinical risk and to ensure high program quality, compliance with accreditation and federal/state funding regulations/ requirements, and adherence to budget. Participates in strategic planning and plan implementation to ensure system integration between inpatient, outpatient and community support services.

Essential Responsibilities And Target Outcomes

• Acts as Senior leader in directing and providing clinical oversight and consultation to all
  
  

agency programs working with all program managers to ensure integration of services

across divisions to facilitate quality client outcomes in a fiscally responsible manner. Is on

call and available for program and/or staff crisis, as appropriate.

• Provides guidance to Service Area and Regional Directors, being available for consultation,
  
  

job coaching, and mentorships as needed.

• Works with department managers in establishing program goals and objectives, budgets,
  
  

meeting revenue targets and managing expenses.

• Establishes measurable, achievable program area goals and objectives on an annual basis and
  
  

monitor progress.

• Remains abreast of and ensures compliance with the requirements/regulations of funders,
  
  

reviewers, licensors and accreditation bodies and 3rd party payers; develops positive

relationships with representatives from these entities.

• Develops, implements and maintains policies, procedures and protocol for high quality
  
  

client care.

• Develops and fosters a high-performance, inclusive, and accountability culture throughout
  
  

program teams, aligned with core values and organization commitments to equity and

inclusion.

• Recruits, orients, trains and supervises program directors and staff. Identifies ongoing staff
  
  

training needs and conducts staff performance appraisals.

• Develops and expands programs to meet community needs, participating in grant-writing as
  
  

needed.

• Ensures proper documentation of critical incidents and investigates and reports incidents to
  
  

appropriate state and/or federal agencies, as needed.

• Serves as the agency clinical risk management officer, overseeing clinical and administrative
  
  

audits, developing and ensuring compliance to agency policies/procedures, ensuring that

outcome measures are maintained, and results reported.

• Co leads, with Senior Operating Officer, agency strategic planning processes by working with
  
  

agency leadership to translate strategic plans into new programs, program redesigns,

training development, new or special projects/initiatives.

• Participates in Quality Improvement initiatives by working with the Performance
  
  

Improvement Department on setting performance improvement goals and strategies and

adjusting strategies based on outcomes.

• Chairs and/or participates in agency, system, regional and statewide committees as assigned
  
  

related to client care, funding issues and system development.

• Other duties as assigned.
  
  

Principal Customers

Internal - President/CEO, CFO, COO,CHRO, other Senior leaders, administrative department

leads – for overall budget management, clinical risk management, quality assurance, corporate

compliance, public relations/fundraising, human capital, program and strategic planning, and

grant writing. Clinical staff of all programs for administrative and clinical consultation as

needed. Finance and budget staff for budgetary management.

External - State funders and licensing bodies, provider organizations, general public and private

hospitals and collaborating agencies for funding, administrative issues and clinical risk

management.