Front Desk Receptionist - Central Support

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a full-time Front Desk Receptionist. This position will be located at 233 Main St, New Britain, CT. Monday - Friday, 9:00 am - 5:00 pm.

Compensation Range: The salary range for this position starts at $19.00 per hour.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.

Summary: Responsible for medical office administrative and clerical duties, providing customer service support to various program(s), scheduling appointments, patient data entry and database management to ensure accuracy of patient information in the Electronic Medical Record (EMR).

Qualifications

Essential Responsibilities and Target Outcomes:

• Receives and checks in visitors and clients and notifies appropriate staff;
• Assists with new client registration to ensure accurate information for patient management database including picture ID, current insurance status, demographics and payer information.
• Files, retrieves, copies, and forwards chart/medical record information to appropriate clinician to facilitate client visit.
• Scheduling of appointments
• Inputs all client information in database system and ensures information is accurate.
• Makes “reminder” calls, follows up on “no shows” and assesses scheduling problems.
• Prepares, opens and distributes correspondence to appropriate staff in department.
• Performs other related duties as assigned.
  
  

Education: High School Diploma or GED.

Experience: Proven work experience as a Receptionist, Front Office Representative or similar role (minimum 1 year). Proficiency in Microsoft Office Suite

Competencies: Behavioral Skill Sets:

• Ability to work with the public and staff with professionalism and courtesy, even under pressure, and to be resourceful and proactive when issues arise.
• Ability to accurately input client and accounts data with minimal errors.
• Ability to take initiative with assigned tasks and work with minimal supervision.
• Ability to ensure the security and confidentiality of client information and records in a professional manner consistent with codes of ethics.
• Ability to display awareness/sensitivity towards culturally and ethnically diverse client populations served by the organization.
• Intermediate to advanced experience with Microsoft Office products, including Word and Outlook.
• Experience in or the ability and willingness to learn how to use an Electronic Medical Record (EMR) system including: appointment scheduling and billing information.
• Solid written and verbal communication skills.
• Multitasking and time-management skills, with the ability to prioritize tasks
  
  

Benefits

We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:

• Medical, Dental, and Vision Insurance packages
• 403(b)-retirement savings plan with CMHA matching starting after 1 year of service
• 11 observed holidays
• 3 Wellbeing days off on a Friday throughout the year to extend a long weekend
• 2 CHMA/Personal days to use throughout the calendar year
• Up to 24 days of PTO that increases with years of service
• Paid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annually
• Company paid Life Insurance and Long-Term Disability
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household
• Higher education tuition discounts at participating schools through the Alliance’s academic partnerships
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment
• Free employee subscriptions to the Wellable app
• Annual Company Picnic
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program
  
  

Free Student Loan Wellness for eligible employees and their family members access to:

• Student loan consolidation and refinancing
• Loan payoff projection dashboard
• Coaching and support via chat, email, and phone
• College cost calculator
• College financial planning
• 3 NHSC-approved sites for federal student loan repayment
  
  

Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:

• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers
• Automated reminders for annual (PSLF) recertifications to help you stay on track
• Resources and ongoing communications that make PSLF understandable
• The opportunity to receive the national average of $72,000.00 in forgiveness
  
  

Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sex, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Any individual needing assistance in completing an online application should contact CMHA's Human Resources Department at Careers@cmhacc.org.