Director of Operations - Center Administration

Summary

The Director of Operations is responsible for providing administrative leadership toward the

development and effective management of the organization’s operations. The Director of Operations will

oversee the day-to-day business operation, ensuring efficiency, cost-effectiveness, and smooth

functioning by planning, directing, and coordinating operational activities across various departments.

The Director of Operations will work collaboratively with clinical/program staff as well as with other

members of CMHA leadership, DMHAS, DCF, DOC, and other external entities to achieve efficient, timely

and clinically indicated care consistent with program goals and agency mission. The Director of

Operations will manage the departments in compliance with agency directives and initiatives by utilizing

Key Performance Indicators and other data to maintain fidelity with funder’s models, licensing

regulations and payer’s requirements.

Essential Responsibilities And Target Outcomes

• Drive critical innovation operations functions, including planning, budgeting, and reporting, to enable
  
  

revenue-generating solutions in partnership with senior and executive leaders.

• Lead cross-functional coordination to streamline workflows and enhance effectiveness in processes and
  
  

systems.

• Evaluate and recommend cost-effective EHR and IT system solutions to improve efficiency, overseeing
  
  

second level implementation within set deadlines.

• Implement standardized processes to enhance the efficiency of client service teams and optimize
  
  

performance across the organization.

• Establish collaborative relationships with program and administrative leaders to align goals and improve
  
  

operational efficiency, while regularly reviewing and updating policies to support organizational growth.

• Supervise and manage staff from different departments to ensure seamless collaboration and
  
  

coordination while focusing on resource allocation, performance management, and career development.

• Evaluate the efficiency of existing business procedures and implement improvements to optimize
  
  

productivity utilizing six sigma and lean strategies.

• Review operations’ effectiveness by conducting and documenting audits that measure objectives,
  
  

develop, and monitor plans of corrections when those objectives have not been achieved.

• Distribute people and time according to priorities; determine how to best utilize staff and resources
  
  

efficiently and effectively to accomplish a task or project to improve coordination and productivity.

• Ensure proper documentation of critical incidents and investigates and reports incidents to appropriate
  
  

state and/or federal agencies, as needed.

• Provide second level of oversight to performance improvement efforts including clinical record reviews,
  
  

outcome management, compliance, accreditation and outcome measurement for state and federal

grants.

• Identify operational inefficiencies, analyze problems in a systematic but timely manner, and act
  
  

decisively to implement solutions and resolve crises.

• Represent and promote CMHA at community functions and required meetings and communicates
  
  

potential client/community needs to Supervisor that will assist in future program development.

• Manage and utilize information in the form of Key Performance Indicators and other outcome measures
  
  

to enhance performance.

• Perform other related duties as assigned.
  
  

Principal Customers

All clinical and medical staff of referring facilities/agencies: DMHAS/DCF/Hospitals/ Schools/Medical

providers, Visiting Nurses, leadership. Regulatory/Accreditation personnel: DPH, DSS, DDS, Joint Commission.

Critical Work Relationships

Executive Team, Senior Team, Clinical Directors, Clinic Staff, DMHAS, DSS, DDS, DCF, DOC, Other

funders/payer’s, Courts, Visiting Nurses, Clinical and Medical Providers, Legal Representatives, Family

Members, Temporary/Transitional Living Facilities, other programs within CMHA and other social service

agencies.