What are the responsibilities and job description for the Patient Services - Outreach Agent position at Community Medical Group?
Summary
The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.
Duties and Responsibilities
- Answer telephone calls in a timely and politely manner, preferably within three rings.
- Make follow up calls regarding PCP appointments.
- Ensure that reminder calls are made.
- Assist with new PCP appointments if needed.
- Call patients regarding missed appointments in order to improve services and customer experience.
- Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
- Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan.
- Assist in anything patients require – from checking enrollment status to making PCP appointments.
- Help clear any lack of information or follow up by the Broker.
- Ensure that a tour of the center was given at the time of enrollment.
- Produce Daily Reports regarding the progress of the call sessions.
- Check of status of PCP appointment.
Education/Experience:
- Must have High school diploma or equivalent.
- Prior experience in customer service and/or clinical setting.
- MS Office programs experience.
Salary : $18