Medical Office Associate - Lancaster Pediatric Outpatient Center

Penn State Health - Community Medical Group

Location: US:PA:Lancaster
Work Type: Part Time
FTE: 0.50
Shift: Evening
Hours: Evening
Recruiter Contact: Monica Echeverri at [email protected]

SUMMARY OF POSITION:

The Medical Office Assistant I position is responsible for providing front office support to clinical operations. Works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Routinely answers phone calls and provides assistance to inquiries. Must be detail oriented with good interpersonal and customer service skills. Works under the daily supervision of the Practice Site Manager and/or assigned staff. The individual in this role will be expected to work unconventional, irregular hours including evenings and weekends often staying past closing time due to patients having the ability to walk-in for an appointment up until closing time.

Located across from Park City Mall in iconic Lancaster County, the Penn State Health Lancaster Pediatric Outpatient Center serves the local Pediatric population of South Central Pennsylvania! The PSH Lancaster Pediatric Outpatient Center serves an estimated 100-150 patients/day and is seeking administrative staff to join the team.

The hired Medical Office Associate will be responsible for checking patients in and out of appointments, scheduling follow-up appointments, reviewing, and ensuring continuity in schedules. The MOA will also be responsible for processing new patients, making reminder phone calls, and collecting co-pays where applicable.

The ideal Medical Office Associate will display excellent customer service and be patient-oriented while exercising good communication skills. Teamwork makes the dreamwork at the Lancaster Pediatric Outpatient Center!

MINIMUM QUALIFICATION(S):

• High school diploma or equivalent required.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Union: Non Bargained