What are the responsibilities and job description for the Greeter position at Community Medical Group?
Summary
The Greeter welcomes and assists visitors/clients/patients entering our ACCESS Centers. They are our first line of contact with them. The greeter assesses the needs of the visitor/client/patient and directions them to the appropriate area.
Duties and Responsibilities
- Cordially greets visitors and customers upon arrival.
- Explains to visitors/clients/patients the process associated with their visit and directs them accordingly.
- Responsible for moving the flow of visitors as they come in.
- Handles confidential information including patient information in an ethical and professional manner.
- Contacts security, environmental services, or management for assistance when necessary.
- Ensures that all HIPAA standards are in compliance.
- Perform other duties as assigned.
Qualifications
- Education/Experience:
- High school diploma or equivalent preferred.
- Prior customer service experience preferred.
Skills:
- Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Use decision making skills to determine where to direct visitors/clients/patients based on their needs.
- Ability to work with individuals within and outside the organization, in professional and courteous manner.
- Ability to work well and maintain relationships in a team environment.
- Understand written sentences and paragraphs in work related documents.
- Be proactive and adaptable in order to meet visitors/clients/patients’ needs.
- Strong verbal communications skills