What are the responsibilities and job description for the Customer Support- Property Management Division position at Community Management?
We want you to join our growing team! Community Management is currently seeking a Customer Support Team Member for our Property Management Division. The ideal candidate will possess 2 years experience in customer service, data entry, front office, and preferably have experience with multi line phone system.
Hourly Rate: $15.00/hr
Hours: Monday- Friday 8am-4:30pm
Responsibilities include but are not limited to to:
- Direct line of communication for emails, phone calls, and chats regarding tenant/owner questions
- Respond to all tenants/owners promptly when they reach out by returning phone calls or emails daily.
- Proactive conflict resolution to tenant/owner concerns
- Update tenant/owner contact information
- Ensure all notes, attachments, etc. are up to date in management software
- Create/ Follow up on work orders for maintenance department
- Work closely with property manager and maintenance department to make sure all request are handled
- Receive tenant payments that are dropped off at office
Requirements
- Minimum 2 years experience in customer service
- Must be detailed oriented
- Excellent organizational skills
- Must be reliable and self-motivated
- Must have reliable transportation, valid driver's license and vehicle insurance required
Salary : $15