What are the responsibilities and job description for the Manager, Cash Management position at Community Loan Servicing, LLC?
Overview
Overview
The Manager, Cash Management, is primarily responsible for overseeing and executing complex cash management operations while supporting leadership in driving process efficiency, accuracy, and team development. This role combines hands-on processing expertise with strategic leadership responsibilities, including oversight of daily cash activities, resolution of escalated issues, and contribution to strategic process improvements.
The Manager serves as a key liaison between frontline processing teams and senior leadership, ensuring operational excellence across payment processing, reconciliations, and cash application functions, while guiding and mentoring team members.
Responsibilities
Operational Oversight & Execution
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Overview
The Manager, Cash Management, is primarily responsible for overseeing and executing complex cash management operations while supporting leadership in driving process efficiency, accuracy, and team development. This role combines hands-on processing expertise with strategic leadership responsibilities, including oversight of daily cash activities, resolution of escalated issues, and contribution to strategic process improvements.
The Manager serves as a key liaison between frontline processing teams and senior leadership, ensuring operational excellence across payment processing, reconciliations, and cash application functions, while guiding and mentoring team members.
Responsibilities
Operational Oversight & Execution
- Oversee and actively participate in daily cash management activities, including incoming funds, ACH processing, wires, payoffs, reversals, and payment applications.
- Ensure timely and accurate reconciliation of accounts (daily and monthly), including bank-to-system balancing.
- Manage complex and escalated transactions, including exception items, research, and resolution.
- Monitor portfolio-specific processing to ensure accuracy, compliance, and proper documentation.
- Lead initiatives to streamline workflow and improve accuracy and turnaround times in line with SLAs while identifying process gaps and inefficiencies
- Support the implementation of system enhancements, automation, and process standardization.
- Partner with senior leadership to analyze and assess trends, recommend solutions, and optimize servicing performance.
- Act as a subject matter expert (SME) for cash management systems and processes.
- Collaborate with internal departments, vendors, and offshore teams to ensure seamless execution of cash processes.
- Serve as escalation point for cross-functional issues impacting cash operations.
- Ensure adherence to regulatory requirements, internal controls, and company policies.
- Ensure controls are consistently executed and documented across all processes.
- Identify and monitor KPIs related to processing timelines, accuracy, and error rates.
- Assist in audit readiness, reporting, and documentation updates.
- Provide day-to-day guidance, mentoring, and training to cash management staff, including junior and senior specialists.
- Assist in workload distribution, prioritization, and coverage planning across the team.
- Support performance feedback and development planning in partnership with leadership.
- Promote cross-training to improve team flexibility and coverage.
- Bachelor’s Degree or equivalent experience in mortgage servicing, finance, or related field.
- 5-7 years of experience in cash management, mortgage banking, or related operations.
- Prior experience handling escalations and leading workflow/process initiatives required.
- Advanced knowledge of cash management operations
- Strong understanding of accounting principles, balancing, and transaction processing.
- Ability to manage escalations and perform root cause analysis.
- Proven ability to lead process improvement initiatives and workflow optimization.
- Strong leadership, mentoring, and team coordination skills.
- Excellent communication skills across all levels of the organization.
- High attention to detail with ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and servicing platforms (e.g., Strategy, Servicing Director).
- Formal leadership experience (mentoring, training, or team lead responsibilities) preferred.
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.