Program Support Coordinator

ESSENTIAL FUNCTIONS:

60% DIRECT CARE STAFF COORDINATION

• Ensure that all shifts are scheduled and covered.
• Instruct, support, and monitor direct care staff regarding their interactions with clients.
• Instruct, support, and monitor direct care staff in methods, approaches and techniques in caring for clients.
• Intervene in methods, approaches, techniques and interactions where deemed necessary.
• Provide ongoing support and feedback to direct care staff to continually improve the level of care provided to clients.
• Provide 24-hour emergency support to direct care staff.
• Effectively communicate information, concerns, requests, delegation of assignments and expectations in a timely manner.
• Ensure appropriate disciplinary action is taken and properly documented, if needed.
• Rotate responsibility of emergency after-hours pager with other PSCs.

30% CLIENT CARE COORDINATION

• Effectively communicate information, concerns, requests, and expectations regarding clients in a timely manner.
• Facilitate and monitor individual service plans.
• Schedule staff service hours based on supports requested.
• Initiate/coordinate communication with others involved with client care.
• Provide 24-hour emergency support to clients.
• Ensure that all DDA, RCS or other governmental reporting requirements are completed accurately and submitted within established time frames.
• Support and instruct clients in maintaining and developing relationships with family, friends, and community members, using skills in conflict resolution, bridge building and responsible community participation.
• Support clients to have power, control and ownership of their personal affairs and to make choices/decisions. Support and respect client’s expressed preferences in following schedules and routines unless behavioral plan directs otherwise.
• Encourage clients to pursue and explore individual interests through community resources, associations, clubs, etc.

10% OTHER

• Keep Branch Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents.
• Develop and maintain checklist/tickler and/or other types of monitoring system for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedures requirements.
• Report and document all circumstances that suggest any health or safety risk to clients and/or employees.
• Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments and WACs are properly followed and/or met.
• Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met.
• Follow all established safety guidelines.
• Follow and document training and behavioral plans as directed by supervisor or consultant
• Administer First Aid and CPR, as needed.