LEAP Support (Student Registration)Specialist

Company Description

Community Literacy Centers, Inc., a non-profit 501(c)(3) organization established in 1987, is dedicated to empowering adults by teaching them how to read. Serving the Oklahoma City area, the organization has positively impacted the lives of over 35,000 individuals. Partnering with more than 28 agencies, Community Literacy Centers delivers essential programs, including basic literacy, English as a Second Language (ESL), and workplace learning, to better equip adults for success in their personal and professional lives.

The LEAP Support Specialist will be responsible for managing and completing registration and placement testing and accurately placing students in all Community Literacy Centers’ classes: ESL, U.S. Citizenship, ABE, and HiSET. This role serves as the first point of contact for prospective students, providing support through the application and enrollment process. The Specialist will also administer placement testing to accurately assess students and assign them to the appropriate class level. By working closely with instructors and staff, the Specialist will help ensure smooth transitions and clear communication for all incoming students. The Specialist plays a vital role in encouraging and supporting adult literacy in our community by welcoming every learner, providing guidance, and placing them in the right program to begin their educational journey with confidence.

This position plays a central role in supporting adult learners throughout the intake and placement process for all classes at the Community Literacy Centers. It requires strong organizational and interpersonal skills, as well as the ability to manage multiple aspects of the enrollment and placement process efficiently and effectively. Responsibilities include:

·      Receiving and reviewing registration forms for all CLC classes.

·      Contact prospective students and assist them throughout the registration process, including completing forms as needed.

·      Scheduling, administering, and scoring placement tests to determine appropriate class levels.

·      Maintaining accurate and up-to-date records of student information and test results.

·      Serving as the primary liaison between students, instructors, and administrative staff

staff during the enrollment cycle.

·      Coordinating with instructors to ensure timely class assignments and effective

communication regarding placement.

·      Providing ongoing support to students throughout the registration and placement process.

·      Assisting with questions and resolving issues related to registration and testing.

·      High school diploma or equivalent; associate’s degree in education, experience in social services, or a related field is a plus.

·      Experience working in adult education, literacy programs, or community-based organizations preferred.

·      Strong interpersonal and communication skills, with the ability to support and guide adult learners.

·      Detail-oriented with excellent organizational and record-keeping skills.

·      Ability to work both collaboratively and independently in a fast-paced environment

·      Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to shifting needs during peak enrollment periods or special events.

·      Ability to administer assessments and interpret results accurately.

·      Proficiency with database systems and standard office software (e.g., Google

Workspace, MS Office)

·      Bilingual skills are a plus.

·      Hybrid work setting with both remote and on-site responsibilities.

·      In-person presence is required periodically for placement testing, staff meetings,

special events, and other duties not limited to these.

·      May involve occasional lifting, moving of materials, or setting up for events.

·      Flexibility with work schedule required, willing and able to work occasional evenings or weekends.

This job description is subject to periodic review and may be updated as organizational needs evolve. The organization will communicate any changes as needed. This job description outlines the general nature and responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the

role. Additional tasks may be assigned as needed to meet the goals of Community Literacy Centers, Inc.