Participant Services Program Manager

SUMMARY:

The Program Manager provides support and advocacy to a group of participants and their families as well as directs activities of a team of direct support professionals in supporting participants in activities of daily life to ensure learning, skill development and the facilitation of the greatest independence possible in accordance with the agency's mission.

The Program Manager develops a person centered written implementation strategy based upon the choices, preferences, needs and desires of the participants.

The Program Manager must embrace the agency's vision, mission, and core values. Additionally, the Program Manager needs to be willing to engage in a person-centered philosophy and collaborative approach. They must demonstrate effective communication skills, flexibility to changing program needs, and display professionalism when engaging with participants and families. The Program Manager must have genuine interest in the welfare of participants and their families.

ORGANIZATIONAL VALUES: 

All employees of Community Link are expected to advocate and demonstrate the values of the organization. These values include: Dignity – Celebrating our participants and their uniqueness; Respect – Honoring and valuing everyone; Integrity – Earning the trust placed in us through honesty, transparency, and accountability; Compassion – Treating everyone with kindness; Unity – Working together as a family to ensure the best outcomes for everyone.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Participate as a full member of the individual's support network; develops a comprehensive plan based upon what is important to and for the participant; ensures supports and activities identified in the plan are implemented; routinely reviews the participant's plan making adjustments as needed.
• Ensure that participants are provided the opportunity to engage in the community; developing relationships necessary for employment, volunteerism, development of personal interests and social experiences.
• Reports on participant progress regarding goals and tasks set forth in the annual plan to ensure the plan continues to meet the needs and choices of the participant. Progress is reported to the participant and their support network. Documentation is completed in a timely manner in accordance with rules and procedures.
• Establish constructive working relationships with the participants and their support network in order to ensure the needs and desires of the participants are being met.
• Ensure agency's strategic plan, policies and philosophy are communicated and understood by participants and staff.
• Responsible for the supervision of the direct care staff by either direct or indirect means. Carries out supervisory responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Aides in the development of the agency through promoting volunteerism, involvement in promotional activities, and providing education and awareness to the general public in order for Community Link to be a leader in programs and services.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in human services field, including, but not limited to psychology, sociology, special education, or rehabilitation counseling and one year experience working directly with individuals with Intellectual or other Developmental Disabilities.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and must provide proof of insurance with a minimal of 100,000/300,000 liability coverage.

OTHER SKILLS and ABILITIES:

Effective and efficient communication skills. An ability to adapt favorably to changing program needs. Competent knowledge of behavior principles. Ability or willingness to learn basic computer operations for participant data tracking, incident reporting and other processes deemed necessary by the supervisory staff.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and is regularly required to talk and hear. The employee frequently is required to stand, walk, and sit. The employee occasionally is required to bend stoop, squat, crawl, climb-height, reach above shoulder level, crouch, kneel, balance and push/pull. The employee continuously is required to lift up to 10 lbs. The employee occasionally is required to lift between 11 lbs – 50 lbs. The job requires the employee to use the left and right hand for repetitive actions for simple grasping, firm grasping and fine manipulating. The employee must have the ability to drive the agency's vehicle. The employee must be able to provide assistance to participants as needed such as maneuvering wheelchairs, or assisting participants in ambulating and transferring when necessary.

Specific vision abilities required by this job include close and distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet to moderate.