What are the responsibilities and job description for the Leasing Specialist position at Community Investment Group?
Company Description
Community Investment Group (CIG), is a company based in Chesapeake, VA, believes that hard work, passion, and collaboration are the keys to recognizing opportunities and making them a reality. CIG is dedicated to making a positive impact on communities through strategic investments and development. The company aims to cultivate vibrant, sustainable living environments.
Role Description
This is a full-time on-site role for a Leasing Specialist located in Chesapeake, VA at our centralized leasing center inside our company headquarters. The Leasing Specialist will handle day-to-day leasing activities, such as managing lease agreements, ensuring resident retention, and providing excellent customer service. The role involves extensive communication with potential and existing residents, administering lease agreements, and coordinating with other team members to streamline leasing processes.
Responsibilities:
- Utilize CRM software to immediately contact guest cards and begin the leasing process.
- Guide inquiries to schedule tours and follow up after tour completion.
- Provide advance notice to current residents of scheduled tours with documented communication.
- Collaborate with onsite property staff to ensure tours are completed correctly.
- Lead inquiries to fill out applications and collect necessary documents.
- Process and screen rental applications based on Company standards.
- Contact approved applicants to close the deal.
- Generate leases with accurate rates, dates, and fees to send for review and execution.
- Collect signatures and deposits to finalize leases and ledgers.
- Update unit availability accurately and efficiently.
- Provide insight into marketing efforts to maximize outreach.
- Provide excellent communication and deliver top-tier customer service throughout the leasing process.
- Assist the Supervisors as needed with additional duties.
Qualifications
- Strong communication skills, with the ability to prioritize tasks and take initiative.
- Experience in sales, property management, or leasing.
- High level of interpersonal communication among team members and customers.
- Proficiency in Microsoft Office and standard office equipment.
- Attention to detail and the ability to multitask in a fast-paced environment.
- A professional, businesslike demeanor with a commitment to excellence in customer service.
- Strong administrative and organizational skills.
- Ability to maintain high energy and perform in a fast-paced environment.
- High school education or equivalent is required
