Client Services Coordinator- Longview

WE’RE HIRING!!!
FULL-TIME, CLIENT SERVICES COORDINATOR OPPORTUNITY
LONGVIEW, WASHINGTON
 

Who we are:

Community Integrated Health Services (CIHS) is a Washington State-based behavioral health organization offering quality care to all communities we serve. Current counties served are: Cowlitz, Grays Harbor, Lewis, Pacific, and Wahkiakum. Our team of dedicated, experienced professionals offer a variety of behavioral health services to people of all ages.

Our Goals:

• Deliver whole-person, integrated care in coordination with our partners
• Assure timely access to high-quality behavioral health services and follow through with meeting needs
• Provide 24/7 access to services to all we serve
• Listening to our Community

Supplemental Information:
Hiring Rate:    $21.00- $27.56/HR       ($43,680- $57,324 annually) (DOE)                      

Rich Benefits Package includes:

• Health package (medical, dental, vision, prescription coverage) - Currently, monthly health premiums are PAID for the employee and their qualifying dependents
• Life insurance;
• Long-term disability;
• 11 paid holidays;
• Paid Time Off (PTO )- accrue 25 days in first year;
• Employee Assistance Program (EAP);
• PERS retirement program through the State of Washington Department of Retirement Systems (DRS) CIHS currently contributes 5.58% of your salary into your retirement. 

Who should apply?

• High School graduate or equivalent with at least one (2) years of experience in a clinic or office setting that preferably includes scheduling appointments and providing administrative support to a variety of individuals. 
• Equivalent combination of education and/or experience will be considered. 
• Proficient with computer use and office application (Microsoft Office products) commonly used or applied in this field/trade/position.
• Keyboarding/typing speed of 40 wpm. 
• Possess and maintain a valid driver's license. Pass and maintain a clear background record as required by the requirement of healthcare organization under state and federal contracts. 

Preferred Qualifications:

• Associate's Degree in Business Administration or closely related field. 

Some of what you will do:

• Provides front desk coverage, greets clients and visitors, and answers the phone.
• Point of Service scheduling at the front desk and entering staff daily schedule into the electronic health record via management of CIHS Schedule email inbox.
• Contact clients via phone or text to schedule, reschedule, and cancel appointments for CIHS programs. 
• Completes insurance eligibility verification via web portals and/or phone calls, including assistance with dually insured clients. 
• Performs administrative functions including, but not limited to: copying, scanning confidential documents into the electronic health record, checking and processing FAXs, checking voicemails and forwarding or responding to calls, receiving and forwarding medical records requests for processing.
• Receives, stamps, and logs mail for distribution. 
• Orders office supplies and provides backup documentation to Finance.
• Works with highly confidential information for the purpose of data entry, scanning documents, scheduling, and customer service.
• Generates professional correspondence, reports, statements, meeting minutes, and forms from verbal and/or written instructions, utilizing Microsoft Office Suite software and general office equipment.
• Assists or provides back-up coverage for all CIHS Administrative positions.
• Performs other duties and projects as assigned by the supervisor.

CIHS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Salary : $21 - $28