What are the responsibilities and job description for the Operations Manager position at Community Inclusion and Development Alliance?
Job Title: Operations Manager
Organization: Community Inclusion & Development Alliance (CIDA)
Location: In Person (Queens, NY)
Salary: $70,000 (commensurate with experience)
Employment Type: Full-Time
About CIDA
Community Inclusion & Development Alliance (CIDA) is a 501(c)(3) nonprofit organization serving individuals and families with diverse needs, including disabilities, language access barriers, and limited access to economic and social opportunities.
CIDA takes an innovative, community-driven approach to addressing these challenges through advocacy, culturally responsive programs, and social enterprise initiative.
Position Overview
CIDA is seeking a highly organized, accountable, and proactive Operations Manager to oversee day-to-day operations and ensure consistent, high-quality program delivery across the organization.
This role is critical to strengthening internal systems, managing staff performance, and building a professional and efficient work environment. The Operations Manager will work closely with the Executive Director and directly supervise program leads and administrative functions.
This is an ideal opportunity for a hands-on professional who is solutions-oriented and interested in growing into a senior leadership role within a mission-driven organization.
Key Responsibilities: Operations & Team Management
- Oversee daily operations across Family Services and Workforce Development programs
- Supervise program leads and administrative staff
- Ensure clear communication, coordination, and accountability across teams
- Monitor program implementation to ensure consistency and quality
Human Resources & Staff Management
- Enforce organizational standards for professionalism, communication, and performance
- Conduct regular staff check-ins and performance evaluations
- Address performance issues promptly and implement corrective actions
- Support recruitment, onboarding, and training of staff
- Maintain staff schedules, role clarity, and workflow alignment
- Foster a professional, respectful, and accountable workplace culture
Financial Oversight & Coordination
- Monitor program budgets and track expenditures against approved budgets
- Review and approve expenses for accuracy, proper coding, and compliance
- Oversee transaction coding in QuickBooks (e.g., expense categorization, program allocation)
- Coordinate with external accountant/bookkeeper for reconciliation and financial reporting
- Support grant budget tracking and reporting requirements
- Ensure proper documentation and internal controls for financial activities
Systems & Process Improvement
- Develop and improve workflows for scheduling, reporting, and documentation
- Ensure accurate and timely data management (e.g., client records, program tracking systems)
- Identify operational inefficiencies and implement practical solutions
- Establish and maintain clear reporting systems across teams
Administrative Oversight
- Oversee administrative functions including scheduling, communications, and data systems
- Ensure compliance with internal policies and external reporting requirements
- Maintain organized and efficient office operations
Qualifications
- Bachelor’s degree required; relevant experience may be considered in lieu of degree
- 3–5 years of experience in operations, program management, or nonprofit administration
- Demonstrated ability to manage staff and enforce accountability
- Strong organizational, problem-solving, and decision-making skills
- Excellent communication skills (written and verbal)
- Experience with budgeting, financial tracking, or QuickBooks preferred
- Experience in nonprofit or community-based settings preferred
- Bilingual (Korean/English) is a strong plus
What We’re Looking For
- A proactive and dependable professional who takes ownership of outcomes
- Someone who can balance structure with flexibility in a growing organization
- A team leader who can maintain professionalism while managing diverse staff and stakeholders
- An individual interested in long-term growth and leadership development
Growth Opportunity
This position has the potential to grow into a senior leadership role (e.g., Senior Manager) as the organization continues to expand.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
*Community Inclusion & Development Alliance (CIDA) is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $70,000