What are the responsibilities and job description for the Housing Counselor position at Community Housing Solutions?
Position: Housing Counselor
Reports to: Housing Counselor Manager
This position coordinates services focused on keeping families in their homes through financial and housing counseling programs
Primary Responsibilities:
- Provide comprehensive housing counseling assistance to clients.
- Deliver housing counseling through individual or group sessions, remotely or in person.
- Collect, assemble, and submit client documents, forms, and verification materials to required funders.
- Negotiate mortgage and real estate tax workouts with lenders, mortgage servicers, and the County Treasurer’s Office.
- Ensure counseling services are delivered in compliance with federal, local, and CHS standards.
- Represent CHS at community meetings and events as needed.
- Deliver services in a comprehensive, timely, and sensitive manner.
- Refer clients to other CHS programs or external agencies as appropriate.
- Maintain strict confidentiality of all client information.
- Foster and maintain strong working relationships with lenders and program funders.
- Assist with the preparation and submission of monthly reports to program funders.
- Perform other program-related duties as assigned by the supervisor.
Requirements:
- Education: Bachelor’s degree from an accredited institution preferred. Related experience will be considered.
- Experience: Minimum of 2–4 years in financial counseling, residential/mortgage lending, or a related field.
- Certification: Must agree to complete and pass the HUD Housing Counselor Certification within six (6) months of hire.
- Skills:
- Excellent verbal and written communication.
- Strong organizational skills and attention to detail.
- Proven ability to manage a high-volume client caseload.
- Ability to work effectively within program guidelines and regulatory requirements.
- Proficiency in Microsoft Office Suite or related software.
- Ability to meet deadlines and prioritize tasks efficiently.
- Discretion in handling sensitive client information.
- Strong team orientation and collaborative work ethic.
- Other:
- Bilingual (Spanish/English or other languages) a plus.
- Commitment to serving low-income communities and aligning with CHS’s mission.
BENEFITS
The successful candidate will receive a competitive salary, health insurance, retirement program, and generous PTO. Learn more about us at www.yourchs.org.
Community Housing Solutions will provide equal employment opportunity without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $48,000