Associate Director, Nursing Care Management

Washington, DC | On-Site | $110K–$115K | Washington Post Top Workplace (8x Winner)

Community of Hope is seeking an Associate Director, Nursing Care Management to make a lasting impact in the lives of patients who need it most. As the leader of COH’s Nursing Care Management Program, you’ll ensure those with chronic conditions or special health needs receive compassionate, coordinated care. You’ll inspire your team, strengthen quality outcomes, and help reduce unnecessary hospital visits through proactive, patient-centered support. This position is located at our Conway Health and Resource Center in SW DC.

Our Approach and Values

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• Leads the nurse care management team in managing the effectiveness of the care management service delivery model, including the evaluation of program outcomes and individual staff productivity and performance
• Ensures that patients with chronic diseases or unnecessary utilization are adequately monitored and supported by using the population health management tools as available. Identifies gaps in services and assists in developing plans and partnerships to meet patient needs
• Oversees coordination of transitions between healthcare providers and settings in order to reduce emergency department and inpatient admissions, readmissions, and length of stay
• Oversees regular communication with panel of care-managed patients via face-to-face or telephone encounters based on level of acuity and program specific requirements, as well as via the patient portal. Meets patients where necessary in order to accomplish this goal.
• Facilitates ongoing communication amongst practice and care team by ensuring participation in huddles, hosting regular conference calls, in-person meetings, or coordinating regular email updates to ensure alignment of activities and exchange of information across the care teams,
• Coordinates with Nurse Director of Clinical Services, Medical Directors and departmental leads as needed, including in the management of clinically related patient complaints, unusual incident reports, HIPAA and OSHA incidents.

Must-Haves

• Bachelor of science degree in nursing required.
• A current, unencumbered DC Registered Nurse license with current BLS certification required
• Knowledge of primary care and health maintenance required
• One year management experience required
• Ability to work with computers and electronic health records required.
• Strong verbal and written communication skills required
• Strong organizational skills with an ability to multitask required
• Demonstrated cultural competence in communicating with low-income populations required
• Demonstrated ability to function effectively in a team required
• Ability to travel between COH sites or relocate to a different COH site on a full or part-time basis required.
• Ability to work Saturdays and evenings required.

Nice-to-Haves

• Three years of care management experience preferred
• Experience with educating patients with chronic health conditions preferred
• Bilingual in Spanish, Amharic, or French preferred.
• Familiarity with eClinicalWorks.
• Nonprofit or mission-driven healthcare experience.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000 medical visits
• 6,300 dental visits
• 17,000 emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.