What are the responsibilities and job description for the Customer Relations Specialist -Part Time Evenings position at Community HigherEd?
Clary Sage College is looking for two dynamic individuals to join our team!
Clary Sage College is looking for two dynamic individuals to join our team!
We have an opening for a daytime position M-F 11:00 am - 4:00 pm and an evening position M-F 5:30 pm - 10:30 pm
This posting is for the EVENING (see the separate posting for the DAYS position)
We have an opening for a daytime position M-F 11:00 am - 4:00 pm and an evening position M-F 5:30 pm - 10:30 pm
This posting is for the DAYTIME POSITION (see the separate posting for the EVENING position)
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Provide front line customer service by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
- Provide exceptional, friendly, and professional customer service to internal and external customers
- Greet all visitors entering and exiting the building
- Answer multi-phone lines, transfer calls, and retrieve and take messages
- Support the admissions dept. with forwarding calls, emails, and walk-ins from prospective students
- Maintain communication with the maintenance and housekeeping departments
- Accept and sign for deliveries; assist with mail-outs as needed
- Print school-related documents, prepare materials, reports, and other documents as needed
- Answer questions for prospective students (as much as possible) if Admissions is not available
- Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
- Develop and maintain efficient filing systems as needed
- Handle confidential materials relevant to company business
- Organize materials and data appropriately in both hard and electronic formats
- Sort incoming and outgoing correspondence, distribute received faxes
- Maintain front desk supplies and place orders as needed
- Produce high-quality communications, oral and written
- Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
- Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
- Report all complaints to the supervisor or Campus Director
- Complete incident/accident/compliant forms when needed for HR
- Resolve customer issues and requests in an efficient and quick manner
- Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
- Participate in a minimum of two professional developments per year
- Other duties as assigned
Minimum Requirements: High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customer service experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customer service skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.