What are the responsibilities and job description for the Medical Assistant Tier 1 position at Community Health Systems, Inc?
JOB SUMMARY:
Performs duties under the supervision of the Registered Nurse (RN); prepares patients for medical office visits by charting in electronic health records (EHR) and preparing necessary paperwork as required; Medical Assistants (MA) adhere to the Medical Board of California scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI).
DESCRIPTION OF KEY FUNCTIONS AND JOB RESPONSIBILITIES:
- Will smile, speak in a courteous and friendly manner with patients, visitors and staff members.
- Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
- Will report to the Registered Nurse for clinically related duties. Will report to the Clinic Administrator for administrative related duties.
- Will complete clinically related tasks as delegated by the RN/Providers.
- Follows all clinical protocols/guidelines and Universal Precautions.
- Identifies problems with the use of daily huddles and communicates across the care team.
- Per Providers order and/or under “standing orders” with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice.
- Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol .
- Participate in training as directed/required by the Director of Nursing/RN to provide better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, cultural competency and effective communication.
- Maintain a safe, clean, and stocked environment at all times. Notify RN of any area or equipment that needs repair.
- Handle emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
- Ensures patient readiness prior to Provider entering the exam room.
- Will chaperone/assist the patient with the Provider as required by policy.
- Complete all required charting. Review Providers orders and ensures they are followed/completed.
- Obtain patient’s signature on all forms where it is required.
- Maintains timeliness of specimens through the use of the laboratory report.
- Will scan patients’ paperwork in EHR as required.
- Complete daily calibration logs as required by the RN.
- Translate for patients and Providers as necessary.
- Will participate in Outreach Services within their scope of practice.
- Perform all other duties as directed either formally or informally, verbally or in writing.
EXPERIENCE AND EDUCATION:
- High School graduate or equivalent
- (Back Office) Medical Assistant Certificate required from an accredited school
- Current BLS Certificate required and must be maintained
- Venipuncture, Injection and Phlebotomy Certifications required
- One year or more of MA experience preferred
- Electronic Health Record (EHR) experience preferred