Dental Receptionist

Community Health Programs is a network of health centers and caring

professionals that provide outstanding primary and preventive care for

patients of all ages. What\'s truly unique to CHP is our broad spectrum

of support services that extend beyond medical and dental issues to

strengthen families and improve children\'s well-being. The region is a

federally designated rural community and a Medically Underserved

Population Area. Community Health Programs embraces its role as a

nonprofit health care provider and community partner. We are a leader in

the communities we serve by providing high quality healthcare, dental

services, wellness education and family support services. CHP outreach

provides free health screenings, insurance enrollment assistance as well

as information so people can learn how to take better care of themselves

and their families. Salary Range: \$18.00 - \$21.00 / hour Description

Under the direct supervision of the Front Desk Supervisor the Dental

Receptionist facilitates the smooth transit of patients through the

dental practice and provides a range of critical tasks that support an

efficient, effective and financially sustainable dental program. This

position ensures an orderly and appropriate atmosphere in the clinic.

The Dental Receptionist participates in the ongoing evaluation of Dental

Program operations to assure the delivery of high-quality services that

support the financial sustainability of the program. This person will

support CHP\'s mission, vision, and values and will adhere to compliance

protocols as well as CHP\'s policies and procedures. Dental Receptionist

Essential Duties and Responsibilities: - Reviews and prepares the daily

schedule for dental staff, monitoring the schedule and seeking to keep

the schedule full. - Answers the telephone, schedules patients for

appointments and greets patients coming into the clinic. - Generates and

checks the encounter form for each patient at the completion of the

visit to ensure it has been filled out accurately and completely. -

Makes appointments for patients according to the clinics scheduling

policy; confirms appointments; follows up with patients who have broken

their appointments according to the clinics broken appointment policy. -

Registers patients in clinic computer (verifying, updating, and

correcting name, address, phone numbers, employer, insurance status,

etc.); ensuring each patient coming in for services has an accurate

record; creating new records when needed. - Confirms with insurer (via

computer, telephone or POS) that the patient is covered by that

insurance, verifies coverage limitations and eligibility for the

services to be provided, and determines the patient?s estimated

co-payment responsibility. - Assists patients in completing dental

history, consent and financial forms, if necessary. - Completes the

check-out process with the patient; collects co-pays and outstanding

balances on patient accounts; scheduling follow-up appointments as

needed to complete the treatment plan. - Manages all aspects of the

prior approval/authorization process?submits required documentation (via

mail and/or computer as appropriate); monitors and tracks status of

requests. - Triages walk-in or emergency patients in accordance with the

clinics walk-in/emergency policy and works those who meet emergency

criteria into open slots in the daily schedule; schedules future

appointments as available for patients whose needs are not urgent or

emergent. - Reconciles daily payments and prepares deposits. - Inputs

patient data into disease registries/tracking systems as appropriate. -

Performs photocopying, scanning, and other clerical duties. - Notifies

supervisor or other appropriate staff of conflicts or problems. -

Manages inventory of office supplies; orders and restocks as

necessary. - Opens and distributes mail. - Other duties as assigned.