What are the responsibilities and job description for the Certified Medical Assistant position at Community Health Programs, Inc.?
The Certified Medical Assistant collaborates with and assists patients,
physicians, nurse practitioners, registered nurses, and licensed
practical nurses in executing the CHP mission and vision. The desired
candidate has a pleasant and welcoming personality and is willing to
travel to CHP\'s various practices in Berkshire County, if needed. This
position may require some weekends. The Certified Medical Assistant
contributes to a work environment that is caring, collaborative, and
innovative. This person will support CHP\'s mission, vision, and values
and will adhere to compliance protocols as well as CHP\'s policies and
procedures. **Certified Medical Assistant Essential Duties and
Responsibilities:** - Welcome and escort patients to exam room; prepare
patient for visit; accurately obtain and record patient\'s vital signs;
perform patient intake to assist provider in directing patient care per
written protocol; assist providers with exams, diagnostic or therapeutic
procedures, as requested; direct patient following the visit. - May
perform EKG\'s on selected patients; prepare laboratory requests and
ensure accurate labels and records on all specimens; deliver specimens
to designated area; retrieve lab results and x-ray reports; clean and
restock exams rooms following a visit as needed. - Vaccine
administration (only if CMA) and Maintain Professional
Certification/Registration. - Change/update service profiles to
accommodate providers scheduling needs; answer, screen, and route
outside calls as necessary; supply information to callers and record
messages; perform clerical duties as requested; communicate with outside
agencies as directed by provider. - Answer patient calls/messages to
ensure timely response to their issues/inquiries; pre-register patient
at time of appointment scheduling; accurately obtain information to
ensure patient is appropriately triaged per protocol; ensure follow up
booking required by patient care plan; cross train to provide backup
patient services and reception duties. - Have clinical
protocols/competencies reviewed yearly by supervising RN or clinical
trainer; maintain CPR certification. **Competencies:** - Ability to
interact with others with tact and diplomacy; treat others with respect
and consideration regardless of status or position; contribute to a
positive team spirit; balance team and individual responsibilities;
display highest degree of professionalism and ethics. - Respond
appropriately to patient needs; manage difficult or emotional patient
situations in a way that instills trust and respect; solicit feedback to
improve performance. - Ability to manage multiple priorities; work well
under pressure; complete tasks correctly and on time with limited
supervision; step in, when needed, and cross train for additional site
coverage; respond promptly to requests for service and assistance;
confidence in leading and instructing others; ability to delegate
effectively. - Ability to effectively present information in one-on-one
or small group situations; respond well to questions; complete
administrative duties accurately and timely. - Ability to calculate
figures and amounts; solve practical problems; interpret a variety of
instructions furnished in written, oral, diagram or schedule form. -
Punctual and reliable; ability to maintain schedule commitments. -
Spanish speaking/bilingual is a plus. **Essential Skills and
Qualifications:** - High school or equivalent - completion of accredited
Certified Medical Assistant program. - Medical office experience is a
plus as well as electronic medical records experience. - Massachusetts
Certified Medical Assistant Certification is required. [To learn more
and apply, please click
here.](https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7001829){target="blank"
rel="noopener noreferrer"}
physicians, nurse practitioners, registered nurses, and licensed
practical nurses in executing the CHP mission and vision. The desired
candidate has a pleasant and welcoming personality and is willing to
travel to CHP\'s various practices in Berkshire County, if needed. This
position may require some weekends. The Certified Medical Assistant
contributes to a work environment that is caring, collaborative, and
innovative. This person will support CHP\'s mission, vision, and values
and will adhere to compliance protocols as well as CHP\'s policies and
procedures. **Certified Medical Assistant Essential Duties and
Responsibilities:** - Welcome and escort patients to exam room; prepare
patient for visit; accurately obtain and record patient\'s vital signs;
perform patient intake to assist provider in directing patient care per
written protocol; assist providers with exams, diagnostic or therapeutic
procedures, as requested; direct patient following the visit. - May
perform EKG\'s on selected patients; prepare laboratory requests and
ensure accurate labels and records on all specimens; deliver specimens
to designated area; retrieve lab results and x-ray reports; clean and
restock exams rooms following a visit as needed. - Vaccine
administration (only if CMA) and Maintain Professional
Certification/Registration. - Change/update service profiles to
accommodate providers scheduling needs; answer, screen, and route
outside calls as necessary; supply information to callers and record
messages; perform clerical duties as requested; communicate with outside
agencies as directed by provider. - Answer patient calls/messages to
ensure timely response to their issues/inquiries; pre-register patient
at time of appointment scheduling; accurately obtain information to
ensure patient is appropriately triaged per protocol; ensure follow up
booking required by patient care plan; cross train to provide backup
patient services and reception duties. - Have clinical
protocols/competencies reviewed yearly by supervising RN or clinical
trainer; maintain CPR certification. **Competencies:** - Ability to
interact with others with tact and diplomacy; treat others with respect
and consideration regardless of status or position; contribute to a
positive team spirit; balance team and individual responsibilities;
display highest degree of professionalism and ethics. - Respond
appropriately to patient needs; manage difficult or emotional patient
situations in a way that instills trust and respect; solicit feedback to
improve performance. - Ability to manage multiple priorities; work well
under pressure; complete tasks correctly and on time with limited
supervision; step in, when needed, and cross train for additional site
coverage; respond promptly to requests for service and assistance;
confidence in leading and instructing others; ability to delegate
effectively. - Ability to effectively present information in one-on-one
or small group situations; respond well to questions; complete
administrative duties accurately and timely. - Ability to calculate
figures and amounts; solve practical problems; interpret a variety of
instructions furnished in written, oral, diagram or schedule form. -
Punctual and reliable; ability to maintain schedule commitments. -
Spanish speaking/bilingual is a plus. **Essential Skills and
Qualifications:** - High school or equivalent - completion of accredited
Certified Medical Assistant program. - Medical office experience is a
plus as well as electronic medical records experience. - Massachusetts
Certified Medical Assistant Certification is required. [To learn more
and apply, please click
here.](https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7001829){target="blank"
rel="noopener noreferrer"}