Certified Dental Assistant

The Certified Dental Assistant provides support to CHP dentists and

dental hygienists. This person is cross-trained on reception at the

dental practice. This person will support CHP\'s mission, vision, and

values and will adhere to compliance protocols as well as CHP\'s

policies and procedures. Location: Neighborhood Dental Center

(Pittsfield, MA) or Great Barrington Dental Center (Great Barrington,

MA) **Certified Dental Assistant Essential Duties and

Responsibilities:** - Supports CHP dentists by assisting with

instruments, seating patients, room preparation and instrument

cleaning. - Greets patients upon arrival, escorts patients from waiting

room to treatment room. - Takes patient vitals and records for dentist

evaluation. - Take dental intra-oral and radiographs. - Gather

patient\'s medical history for dentist review and final documentation. -

Documents patient\'s current medicines, medical conditions and pre-med

if needed. - Document patient\'s blood pressure, weight and smoking

status. - Provides chair side assistance during procedures as directed

by attending dentist. - Performs lab tasks as including denture and

crown preparation. - Ensure lab cases for the next day have arrived from

the lab. - Sets up, breaks and wipes down treatment room between

patients. - Cleans and sterilize dental instruments. - Follows all

safety protocols set forth by CHP, Department of Public Health and

OSHA. - Answers phones as needed. - Schedules new and established patent

appointments as needed. - May collect patient\'s co-pay, deductibles and

treatment payments when applicable. - Relieves and steps in for

receptionist when needed. - May be responsible to open and close front

door of office at start and end of day. - Confirm patient appointments

for the upcoming days - Inform Dental Center Practice Manager of any

irregular procedure observed by a patient or companion while in the

waiting area or during intake process. - Observe and cooperate with the

security of the dental center at all time. - Flexible schedule including

some Saturday hours. - Flexible to assist at other sites as requested. -

Other duties as assigned. **Competencies: To perform the job

successfully, an individual should demonstrate the following

competencies:** - Demonstrate ability to manage projects or tasks. -

Manage difficult or emotional patient situations. - Respond promptly to

patient needs. - Solicit patient feedback to improve service. - Respond

to requests for service and assistance. - Complete administrative tasks

correctly and on time. - Cover when needed and cross train for

Additional Administration/dental Coverage Or Other Site Management As

needed. - Maintain confidentiality. - Professional, welcoming, and

pleasant personality. - Contribute to building a positive team spirit. -

Respond well to questions. - Takes careful and accurate notes. - Follow

up on messages and ensures delivery of messages. - Compose/type letters

if requested by administration. **Essential Skills and

Qualifications:** - Good communication skills, including the ability to

effectively present information in one-on-one and small group situations

to customers, clients, and other employees of the organization. -

Spanish speaking/bilingual skills are a plus. - Excellent computer

skills, including knowledge of Microsoft Word and Excel. Database skills

are a plus. - Attend continuing education meetings to maintain license.

• Education and/or Experience:** - High school or GED. - Must be listed
  
  

with the State of Massachusetts as a Registered Certified Dental

Assistant. - Front desk reception experience is a plus. - DANB

certification is required. - Maintain a current CPR license. View or

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