What are the responsibilities and job description for the Patient Services Representatives, CHP Aurora Health Center position at COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS?
**Job Title: Patient Services Representative**
**Job Summary:**
We are seeking dedicated and compassionate Patient Services Representatives to join our healthcare team. As a Patient Services Representative, you will be the first point of contact for patients and play a vital role in ensuring a positive experience. You will handle various administrative tasks and provide exceptional customer service to patients, families, and healthcare providers.
**Key Responsibilities:**
- Greet patients and visitors in a warm and friendly manner.
- Manage patient check-in and check-out procedures, ensuring all required forms and information are accurately collected and entered into the system.
- Schedule and confirm patient appointments, coordinating with healthcare providers to optimize patient flow.
- Answer phone calls and respond to inquiries from patients and medical staff, providing accurate information and assistance.
- Handle billing and insurance processing, verifying patient insurance coverage and ensuring accurate billing records.
- Assist patients with completing necessary paperwork and provide guidance on office policies and procedures.
- Maintain patient confidentiality and comply with all health privacy regulations (e.g., HIPAA).
- Coordinate patient referrals and follow-up appointments as needed.
- Collaborate with medical staff to ensure seamless patient care and efficient office operations.
- Address and resolve any patient concerns or issues in a professional and empathetic manner.
**Qualifications:**
- High school diploma or equivalent; some college education preferred.
- Previous experience in a medical office or healthcare setting is advantageous.
- Strong communication and interpersonal skills with a focus on customer service.
- Proficiency in using electronic medical records (EMR) systems and basic office software.
- Ability to multitask and work in a fast-paced environment with attention to detail.
- Problem-solving skills and a patient-centered approach to service.
- Bilingual skills a plus, but not required.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Supportive and inclusive work environment.
- Participation in health and wellness programs.
If you are a detail-oriented individual with a passion for providing excellent patient care and customer service, we encourage you to apply for the Patient Services Representative position and become a vital part of our healthcare team.