What are the responsibilities and job description for the Revenue Cycle Manager position at Community Health Northwest Florida?
Job Purpose
The Revenue Cycle Manager provides leadership and oversight to the Provider Scheduling Specialists and Financial Clearance Specialists, ensuring excellent customer service and smooth patient access operations. This position manages incoming calls through a multi-line system, coordinates provider scheduling workflows, oversees insurance eligibility processes, and ensures accurate calculation of patient financial responsibility.
Key Responsibilities
Lead, hire, train, evaluate, and coach Patient Contact Center staff
Train staff on professional phone etiquette, scheduling procedures, and financial clearance processes
Handle escalated patient issues and ensure positive experiences
Perform scheduling and financial clearance duties when necessary
Monitor KPIs and report results to the Director of Revenue Cycle Management and leadership
Conduct audits of scheduling and insurance verification accuracy
Support special projects, payer initiatives, and quality improvement efforts
Maintain directory resources and communicate updated organizational information
Attend required meetings and perform additional tasks as needed
Minimum Requirements
Bachelor’s degree in Healthcare Management
3 years of call center agent experience
2 years of experience as a healthcare or call center manager
Strong leadership, communication, and interpersonal skills
Proficiency with EHR systems
Excellent organizational skills and attention to detail
Ability to work efficiently in a fast-paced, high-pressure environment
Strong customer service and patient-centered focus
Preferred Qualifications
Advanced degree in Healthcare Administration
Experience with the 3CX phone system
Experience in a medical office setting
Experience working in a Federally Qualified Health Center (FQHC)