What are the responsibilities and job description for the Software Engineer- Production Support position at Community Health Network of Connecticut, Inc.?
Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a Software Engineer- Production Support. This is a full time, hybrid position requiring 2 days per week onsite in our Wallingford, CT office. Primary Responsibilities: The Software Engineer- Production Support will monitor, maintain, and troubleshoot our enterprise applications ecosystem, including Azure cloud services, .NET web applications, microservices, SQL databases, and Windows applications.Tasks Performed: Provide L2/L3 production support for .NET Framework and .NET Core/5 web applicationsRespond to and resolve production incidents within defined SLA timeframesPerform root cause analysis for recurring issues and implement permanent fixesPerform code changes for complex technical issuesTroubleshoot Azure Function Apps.Support Azure Logic Apps workflows, connectors, and integration scenariosManage and troubleshoot Azure Data Factory (ADF) pipelines, including data movement and transformation activities Investigate failures in Azure service integrations and resolve connectivity issuesMonitor and trouble shoot microservicesInvestigate communication failures and API gateway issuesSupport message queue systems (RabbitMQ, Azure Service Bus) and event-driven architecturesServe as primary point of contact during production incidents and coordinate resolution effortsDocument incidents, resolutions, and lessons learned in ticketing systemsConduct post-incident reviews and contribute to continuous improvement initiativesCollaboration & DocumentationWork closely with development, QA, and DevOps to improve application stabilityProvide feedback to development teams on production readiness and operational concernsOther duties as needed.Essential Functions: Application Support & MonitoringAzure Cloud Services SupportMicroservices SupportServe as primary contact for Incident ManagementCollaboration & DocumentationWorking closely with development, QA, and DevOps to improve application stability, providing feedback to development teams on production readiness and operational concerns.Desired Education: Four years post-secondary schoolingDesired Degree: Bachelor's degreeDesired Major: Computer Science, Information Technology, or related fieldDesired Job Experience: 5-7 years of related experience including supporting Azure Function Apps, including triggers, bindings, and monitoring; hands-on experience working with Microsoft Azure cloud platform; production support experience with .NET applications; Azure Logic Apps, including workflow design, connectors, and troubleshooting; Azure Data Factory (ADF), including pipeline monitoring, debugging, and data integration patterns. Extensive experience with C# and the .NET framework. Strong proficiency in SQL server, including T-SQL, stored procedures, performance tuning, and executing plan analysis. Understanding of microservices architecture patterns and RESTful APIs. Knowledge of CI/CD pipelines and deployment automation. Experience with monitoring and logging tools. Proficiency in PowerShell, MongoDB, Redis, RabbitMQ, and GitHub.Other Qualifications: Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills for interacting with technical and non-technical stakeholders. Ability to work under pressure during critical production incidents. Strong time management and prioritization skills. Customer-service oriented mindset with focus on user experience. Preferred Qualifications include: Azure certifications (Azure Administrator Associate, Azure Developer Associate, or Azure Solutions Architect); Experience with additional Azure services (Azure Kubernetes Service, Azure API Management, Azure Event Grid); Knowledge of message broker systems (RabbitMQ, Azure Service Bus); and Experience with version control systems (Git, GitHub).CHNCT Offers Great Benefits:Medical, dental and vision coverage optionsFlexible spending and health savings accountsGroup term life insuranceA 401(k) plan with company-match and immediate vestingVoluntary accidental injury coverageTuition reimbursement and continuing education opportunitiesA generous paid-leave bank and company holidaysWellness programWe are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.