What are the responsibilities and job description for the LPN Care Coordinator position at Community Health Centers?
Only for FL candidates who currently reside in Central FL - Please note that this position will be remote after successful 90 days face-to-face training at the Winter Garden/Pine Hills -Community Health Center's location.
A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.
A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.
Top Reasons to Work at Community Health Centers:
- No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
- A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
- Competitive compensation with advancement opportunities and tuition / training reimbursement.
- Awarded “Best and Brightest Companies to Work for in the Nation” for five consecutive years.
- Awarded “Top 100 Workplaces for Growing Families” by Orlando Sentinel.
- Modernized and attractive health centers, that patients love.
Job Summary:
Responsible for ensuring that all care team buckets, individual assigned items, abnormal PAP, labs, diagnostics, telephone encounters (TE), and documents within the electronic health record (EHR) are acted upon, tracked, communicated, and documented within the identified time frame. This is a full-time remote position.
Primary Responsibilities and Specific Duties:
- Adheres to CHC mission, vision, values.
- Treats patients, staff and visitors with courtesy, sensitivity, and respect.
- Maintains patient confidentiality and adheres to HIPAA requirements.
- Adheres to policies and procedures.
- Adheres to CHC Quality Policy and participates actively in Quality Improvement Process activities.
- Follows safety and OSHA requirements.
- Participates in cross training activities.
- Adheres to the CHC dress code and maintains a professional appearance.
- Attends required meetings and participated on committees as requested.
- Enhances professional growth and development by attending in-service meetings and continuing education programs.
- Adheres to all company and state policies, accreditation standards and regulatory guidelines.
- Know and comply with infection control policies and procedures.
Primary Responsibilities and Specific Duties:
- Team members in this role will need to be familiar with navigating daily tasks and workflows within an electronic health record (EHR) which includes creating and updating electronic documentation using electronic tools and applications on portable computing devices, results review, order entry and clinical decision support.
- Participates in patient care coordination, one-on-one communication, email, patient contact, and documentation of any services accessed and/or health care related concerns/needs that have arisen since last visit.
- Accurately processes all incoming patient information to ensure appropriate coordination and continuity of patient care.
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Routine clinical duties.
- Will always perform in a professional manner, by maintaining strong interpersonal, listening, and communication skills to exceed customer service expectations.
- Collect and gather patient information pertinent to encounter; document all communication to patients and clinicians.
- Review documentation in a timely manner and within CHC guidelines for documentation.
- Communicate with clinician frequently regarding patient care.
- Fax orders or prescriptions to hospitals, pharmacies, or other vendors.
- Assist clinicians with administrative paperwork.
- Schedule patient appointments as needed.
- Communicates to assigned supervisor/provider or leads all cases needing a higher level of intervention in a timely fashion.
- Maintains, responds, and utilizes working relationships with and knowledge of referral sources, community resources, and collaboratively works with other departments.
- Answers the telephone promptly in a courteous and professional manner.
- Obtains and enters accurate demographic information into CHC electronic health record (address, telephone number, insurance information, etc.).
- Schedules patient appointments according to scheduling protocols/guidelines.
- Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit with patient.
- Answers questions and offers other information, as requested or needed.
- Performs outbound calls to cancel or reschedule patient appointments and/or provide additional information as needed.
- Performs other duties as assigned.
Qualifications:
Education:
High School or equivalent; completion of accredited Licensed Practical Nursing (LPN) course required.
Experience:
- Minimum of 1 year experience as a licensed LPN in Health Care, Managed Care, physician practice, or clinical setting preferred.
- Team members in this role will need to be familiar with navigating daily tasks and workflows within an electronic health record (EHR) which includes creating and updating electronic documentation using electronic tools and applications on portable computing devices, results review, order entry and clinical decision support.
- Ability to demonstrate organizational skills and attention to detail and possess a good working knowledge of electronic medical records.
Certification/Licensure:
- Must possess and maintain a current/valid Florida LPN License.
- Current/valid BLS certification or must be obtained within the first 30-days of employment.
Special Skills:
- Ability to demonstrate organizational skills and attention to detail and possess a good working knowledge of electronic medical records.
- Ability to deal with patients effectively in upsetting situations; able to function professionally in emergency situations.
- Bilingual skills preferred.
Other requirements:
- Able to work flexible hours and sites as needed.