What are the responsibilities and job description for the Behavioral Health Patient Access Scheduler position at Community Health Centers of the Rutland Region?
COMMUNITY HEALTH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.
FUNCTIONS OF THE POSITION:
The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.
• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.
SKILLS REQUIRED FOR SUCCESS:
• High School diploma required or equivalent; college degree preferred or equivalent education and experience
• Microsoft Office & Electronic Health Record Skills
• Minimum of one (2) years experience in a healthcare setting
• Ability to learn new skills and adapt to change quickly.
• Reports to work on time and as scheduled
• Completes work in accordance with productivity metrics.
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations in a calm manner.
• Must have strong decision-making skills.
• Must be able to interpret instructions and prepare records.
• Maintains patient confidentiality.
HOW WE SUPPORT YOU:
- Work Life Balance
- Generous Time Off
- Medical, dental, and vision insurance.
- Health savings account option.
- Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
- Comprehensive Wellness Program.
Salary : $18 - $27