What are the responsibilities and job description for the Patient Services Representative position at Community Health Centers of Burlington?
The Patient Services Representative is responsible for providing high-quality customer service to patients, co-workers, and all visitors to CHC. Pre- and post-visit planning, patient outreach, panel management, coordination and facilitation of home visits, efficiently managing clinical patient flow including patient registration, coordinating with clinical staff, answering patient questions, and/or referring patients to other CHC services or departments. This position will be at our Good Health Clinic.
A) Education & Experience:
- High School Diploma or GED
- Prior experience in a related field preferred
B) Knowledge, Skills & Abilities:
- High-level customer service skills, including the ability to maintain an even tone in the face of conflict.
- Good computer skills, including accurate data entry and the ability to use Microsoft Office products, including Word, Excel, and Outlook, as well as electronic scheduling systems.
- Ability to convey detailed information clearly, ensuring others understand.
- Ability to give full attention to what others are saying, to understand the points being made, and to ask appropriate clarifying questions.
- Ability to self-motivate, attend to and retain detail, and prioritize/re-prioritize with minimum supervision.
- Ability to handle a fast-paced and changing environment.
- Willingness to work in a variety of locations and service lines for shifts as needed.
CHCB employees enjoy comprehensive benefits including:
- Flexible Spending Accounts
- Excellent Dental and Vision coverage
- Comprehensive Life and Disability Insurance benefits
- 401K with contribution of 3% after one year of service
- Continuing Education funds for licensed applicable roles
- Combined time off
- Eight paid annual holidays (six fixed, two floating)
- Employee Assistance Program available to all household members
- Local discounts and perks!
Salary : $21 - $26