What are the responsibilities and job description for the Medical Front Office Representative Floater position at Community Health Alliance?
The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.
Floating Requirement:
This position requires the employee to 'float' to other locations as needed to provide coverage for Front Office Representatives who are out due to vacation, illness, or FMLA leave. In recognition of this responsibility, the position is compensated at a higher hourly rate to support the expectation of flexibility and availability.