What are the responsibilities and job description for the Call Center Representative position at Community Health Alliance?
The Call Center Representative is responsible for providing excellent customer service by answering and routing incoming calls, scheduling patient appointments, and supporting patients with general inquiries. The role requires effective communication, strong organizational skills, attention to detail, and the ability to work collaboratively in a high-volume, fast-paced environment. This position plays a key role in supporting CHA’s mission to deliver accessible, high-quality health care services to the community.