Care Coordinator

Job Summary

Join Our Team as a Care Coordinator at Community Health Alliance!

Are you passionate about making a real difference in people's lives? At Community Health Alliance, we’re looking for a Care Coordinator to join our dedicated team in providing compassionate, high-quality care to our community.

As a Care Coordinator, you’ll play a vital role in supporting patients from all walks of life, ensuring they receive the care and resources they need for healthier outcomes. You'll work with a collaborative team that values compassion, excellence, and innovation in healthcare.

Why Join Us?
✅ Meaningful work that changes lives
✅ Supportive, mission-driven team environment
✅ Opportunities for professional growth
✅ Six convenient locations in Reno and Sparks
✅ Access to comprehensive medical, dental, behavioral health, and pharmacy services
✅ Community-focused initiatives, including food pantries and wellness programs

If you’re ready to make a difference and be part of a

Job Summary: 

The Care Coordinator serves as an active member of the Community Health Alliance (CHA) care team, supporting the patient and other care team members with patient management. The Care Coordinator is directly responsible for the care coordination and patient engagement of specialty referrals, imaging/diagnostic orders, medication refills, and inbound calls. Care coordinator will manage additional projects as assigned by the population health management team. Care coordination duties include referral/order management and tracking, care transition tracking. Additional duties may include, but are not limited to, management and tracking of patient engagement, health coaching to enhance patient self-management, and population health management (data tracking and reporting on various preventive measures and chronic diseases). The Care Coordinator serves as the primary communication staff for their designated care team, as well as both inbound calls and outbound calls. The Care Coordinator will also assist the care team and patients with resolving barriers to individual and system-wide access to services and resources. Care Coordinators may be assigned to a specific health center(s), specific provider(s) and/or rotate to best serve the patients’ and organization’s needs. 

Essential Care Coordination Responsibilities:

• Establish and maintain a trusting relationship with patients and ensure patient confidentiality.
• Handles in-bound calls from patients regarding specialty referrals, imaging orders, medication refill requests, scheduling, and any additional projects as assigned by the population health management team.
• Assists third party referral vendor with outbound referrals and follow-up when necessary.
• Coordinates contact with the patient regarding specialty referral and imaging/diagnostic order from provider.
• Connects and coordinates patients to consultant/specialist services, external and internal resources, as needed, as directed by care team members and/or the care management supervisor.
• Assist patients in obtaining appointments for referrals, orders, and Primary Care Physician pcp appointments when complex or when a patient faces barriers.
• Maintains a current knowledge of community resources and maintains positive working relationships with those providing services. Shares resource knowledge with population health management team members and Community Health Alliance employees, as necessary.
• Assists with care transitions, especially in retrieving information from the patients’ other types of care settings including emergency room ER, specialists, or in-patient facilities.
• When applicable, provides patient engagement and health coaching for self-management and emotional support.
• Call patients in advance of visit with patient-specific reminders, if necessary.
• Returns calls from patients, outside organizations, and internal team members in a timely fashion.
• Utilizes good time management skills and consistent and timely follow through to ensure patient care is completed in an effective and timely manner.
• Timely and accurately documents all interactions with patients in medical records.
• Treats all patients equally regardless of race, creed, gender, nationality, age or ethnicity.
• On-going advocacy for patients and their families both internally and externally.
• Works closely with community partners (i.e. Renown Diabetes Program, American Lung Association, etc.) to ensure quality care of patients.
• Actively participates in daily team huddles, monthly meetings, and training as assigned.

Our team members enjoy benefits that include:

• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. 

• Continuing education benefit available at $500 per year

• Paid Time Off:

  • PTO 15 days/year and increased after one year of service; pro-rated based on FTE status

  • 8 paid holidays per year

• CHA paid pension plan at 5% of earnings after one year of service; no employee match

• Additional 403(b)retirement annuity plan for employee to save; no employer match

• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.  This is an employee benefit paid and sponsored by CHA.         

Job Qualifications

Knowledge, Skills and Abilities:

1. Knowledge of the essential functions, practices and procedures of a medical clinic and office.
2. Knowledge of electronic medical record (EMR) system.
3. Skill in operating a personal computer utilizing word processing, databases, spreadsheets, and e-mail.
4. Skill in operating various office equipment: calculator, copy machine, fax machine, and telephone.
5. Ability to maintain confidentiality of information, patient financial and medical information.
6. Ability to read, write legibly, and calculate mathematical figures.
7. Ability to solve practical problems dealing with a variety of variables.
8. Ability to exercise good judgment in appraising situations and making decisions.
9. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA organization.
10. Ability to communicate in a courteous and professional manner.
11. Ability to interview and communicate with patients in a clinical setting in Spanish (preferred).
12. Ability to understand and respond appropriately, effectively and sensitively to any population or group (cultural competency). Ability to hear and speak to converse over telephone and interview patients.
13. Ability to maintain a driver’s license and travel between clinic sites as needed.
14. Reasonable accommodation will be made for physical limitations on an individual basis.

Education and Experience:  Experience in the medical field for at least two years preferred; knowledge of community resources and processes, bilingual preferred, training in database management, spreadsheet use, strong experience in customer service, EMR experience preferred.

Salary : $500