What are the responsibilities and job description for the On-Site Manager position at Community | GoHealth Urgent Care?
You’re more valuable than ever – And that’s just how we’ll make you feel.
- High School Diploma or equivalent required
- Bachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred
- 2-3 years of management experience or 5 years clinical experience or 3 years of GoHealthUC experience required
- Valid State Driver’s License required
- Ability to hire, train and manage employees.
- Ensure that sites are operating efficiently by maintaining staffing ratios and supply management
- Ability to work independently, accurately, and efficiently
- Ability to collaborate with others, delegate tasks, work as part of a team and communicate strongly with management
- Comfortable with constructive confrontation and counseling management
- Strong decision-making, problem-solving, and communication skills
- Customer Service
- Scheduling
- Communication Skills
- Vendor Management
- MS Office
- Coaching and mentoring
Essential Functions
- Oversee approximately 40 employees with cost management responsibilities
- Monitor NPS scores and put in place measures to address patient satisfaction and customer service issues
- Accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technician
- Monitor patient flow, and managing ongoing front and back-office operations closely
- Supervise, coach, evaluate, and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Hold staff meeting and training sessions
- Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural, cosmetic, or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels
- Facilitate the deployment of new testing technologies through in-servicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPPA walk-throughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
- All other duties as assigned.
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy
