Resident Services Coordinator

Note: the preferred application method for this position of Resident Services Coordinator is via our website.

To Apply: submit resume and cover letter via our website (you must submit both a resume and cover letter to be considered): https://www.communityframeworks.org/employment

Community Frameworks owns a growing portfolio of affordable rental housing in Spokane County. We provide housing to over 400 households each year, with an emphasis on serving homeless, disabled and low-income families and individuals. Under the direct supervision of the Resident Services Program Lead, the Resident Services Coordinator is responsible for providing support to residents living in our affordable housing communities, including Permanent Supportive Housing. The Resident Services Coordinator will work effectively with residents, property managers, and community partners to perform a variety of essential coordination of resident services including crisis intervention and supporting households with maintaining their housing. The Resident Services Coordinator will have excellent service delivery, communication, and relationship building skills. This position will be sensitive to resident needs, able to work in an independent environment, and reflect the mission and organizational values of Community Frameworks in all interactions with residents and partners.

The Resident Services Coordinator, under the direction and supervision of the Resident Services Program Lead, will perform some or all of the following tasks:

• Provides housing stabilization services for tenants at risk of losing housing.
• Conducts resident assessments to develop resident support services plans.
• Provides on-site crisis intervention.
• Plans, facilitates, and attends social, wellness, education, and community building events for residents.
• Creates and maintains a robust resource network of community-based services.
• Assist residents with accessing community-based services including answering questions on available resources and referring residents to service providers who can meet their needs.
• Maintain electronic client files and follow security procedures to safeguard client privacy.
• Arcuately track activities and performance outcomes for grant compliance.
• Assist residents with submitting applications for services and completing forms, according to the information provided by the residents, and coordinating language translation services when needed.
• Attend meetings, training courses and accesses other needed resources to stay knowledgeable of the changing regulations, polices, and practices to best serve our residents.
• Participate in regular team meetings to discuss new approaches to better serve our residents.
• Performs other duties as directed.

KNOWLEDGE, SKILLS & EXPERIENCE:

Experience & Knowledge

• Experience providing support services to individuals and families.
• Experience working with people experiencing mental health issues, chemical health issues, homelessness and other special needs.
• Familiarity with non-profit or social service organizations.
• Understanding of rules and regulations relating to affordable housing, fair housing laws, and funding programs i.e. Low Income Housing Tax Credit Program, and tenant or project based rental assistance.
• Familiarity with planning and facilitating events for residents and managing budgets <$50,000.
• Familiarity with PSH housing models preferred, but not required.

Skills & Abilities

• Proficient in MS Office suite and able to use general office equipment.
• Able to maintain accurate records, both written and digital.
• Able to set and maintain boundaries with clients in a professional manner.
• Remain calm, open-minded, helpful, tactful, professional, and make good decisions under stressful and emotionally charged conditions.
• Establish and maintain effective relationships with residents, fellow employees, customers, property managers and various service providers/advocacy organizations.
• Strong written and verbal communication skills and ability to present information in a clear and organized manner.
• Proactive, self-motivated, and able to work independently and achieve desired outcomes, accept feedback, and exercise sound judgement.
• Able to structure your own time and track multiple areas of responsibility simultaneously.

Education & Professional Qualifications

• Associate’s degree in social work or human services related field or two years’ experience in direct service/case management is required. Bachelor’s degree in social work or human services related field and three years’ experience in direct service/case management in a residential environment preferred. Any equivalent combination of experience and education which provides the knowledge and abilities necessary to perform the work will be considered.

Required Workplace Standards

• Maintain regularly daily in-person presence at housing sites.
• Maintain punctual and consistent attendance.
• Able and willing to work a flexible schedule including occasional evening hours to meet the needs and ability of residents.
• Able to pass a criminal history background check.
• Comply with company policies and procedures.

Travel: This position will frequently travel within Spokane County to property locations. A valid driver's license, current auto insurance, and a reliable vehicle are required.

Physical Demands: Ability to move or transport up to 20 pounds as needed; ability to remain in a stationary position for extended periods of time; ability to position self as needed for routine office work such as accessing filing cabinets or using the phone; ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer; and ability to be mobile as related to business needs.

To Apply: submit resume and cover letter via our website: https://www.communityframeworks.org/employment

COMMUNITY FRAMEWORKS IS AN EQUAL OPPORTUNITY EMPLOYER

• REPORTS TO: Resident Services Program Lead
• FLSA STATUS: Non-Exempt
• WORK SCHEDULE & LOCATION: This is a 1 FTE (40 hours/week) position based in Spokane, WA
• SALARY RANGE: $49,452-69,244 per year
• BENEFITS: Package includes employer contributions to employee’s health, life, disability and dental insurance (family enrollment available at employee expense), paid holidays, sick leave, vacation, and a 403(b) retirement plan.