Front Desk Concierge - The Patterson Beavercreek

Overview

Community First is looking for a Full Time Concierge to join out team at The Patterson

The concierge is responsible for greeting and directing all visitors, answering incoming calls, directing calls to the appropriate individual, sorting and distributing mail, ordering office supplies, and performing a variety of clerical activities and related tasks. They should be friendly, professional, and dependable in disposition, and tolerate frequent interruptions with patience and a customer-service attitude.

Schedule: Monday - Friday 8am to 3pm with 30minute lunch break

Pay: Starts at $14 and goes up based on experience

Responsibilities

• Responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Directs visitors to appropriate office or resident apartment
• Answers telephone, records and channels information
• Displays knowledge of the services and programs and other pertinent information regarding the property
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations including processing incoming mail
• Maintains reception area in a neat and orderly fashion.
• Ensures the reception desk and lobby has current property literature on display.
• Ensures refreshments are fresh and readily available
• Performs clerical duties for property staff as directed by supervisor
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, as directed by a supervisor
• Communicates any observed or suspected resident change of condition to a supervisor immediately
• Manage the resident transportation schedule
• Perform data entry duties as directed by a supervisor, including entering in resident face sheets utilizing company software.
• Abides by the company Always Behaviors each and every day as we serve our clients, colleagues, and community.
• All other duties as assigned and/or appropriate to the position
  
  

Qualifications

Education: High School diploma or GED

Licenses or other required certifications: None

Experience: Previous front desk, clerical and/or data entry experience preferred

Specialized Knowledge, Skills, Or Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proficient and high degree of comfort using telephone system.
• High degree of accuracy with data entry
• Possess excellent telephone etiquette.
• Professional in manner and appearance, outgoing and passionate personality with exceptional customer service skills
• Good spoken and written communication skills
• Good organization skills
• Tolerates disruptions with patience.
• Possess discretion and have a respect for confidentiality.
• Detail oriented
• Ability to operate copier, fax machine, scanner, postage machine, etc.
• Ability to multi-task and prioritize.
• Ability to maintain a flexible work schedule, including some evenings and weekends.