What are the responsibilities and job description for the Member Contact Service Specialist position at Community First Credit Union?
We believe personal service matters. As our Member Contact Service Specialist, your excellent communication skills, love of fast-paced environments, and service mindset will enhance all you do. Your work will embody Community First's "find a way" promise by answering questions, processing transactions, providing education, and resolving issues. If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!
As our Member Contact Service Specialist with Community First, you will:
- Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship
- Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls
- Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
- Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
- Provide account information related to balances, check clearings, deposits, postings, and statements
- Process, record, and follow up on ACH, payroll distribution requests, and TDs
- Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff
We are open in the Member Contact Center from 7 a.m. to 6 p.m. Monday through Friday, and on Saturdays from 7 a.m. to 1 p.m. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.
An ideal candidate will have a combination of:
- A high school diploma or equivalent; Associate's degree in banking or finance is a plus
- Two years of experience in financial services or a call center environment
- Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
- Strong knowledge and experience of web-based software programs
- Commitment to member service and a passion for seeking solutions
- The ability to work hard, find solutions and have fun