What are the responsibilities and job description for the Head Teller position at Community First Credit Union?
As Head Teller, you'll provide leadership on the Teller line by troubleshooting questions, giving guidance, delivering on-the-spot and structured coaching, and ensuring operational excellence, while providing a WOW experience to our members. As part of the branch leadership team, you'll get to grow and demonstrate your operational expertise and leadership ability in this dynamic role. At Community First, we empower you to make the right call - for our members and your team - and offer a fast pace, fun environment, with opportunities to impact other areas of the credit union!
As a Head Teller with Community First, you will:
- Provide exceptional, WOW service to internal and external members
- Perform Teller function, as required, during peak hours with accurate and professional delivery of service and balancing of assigned cash drawer
- Answer member questions regarding products and services and assist with problem resolution
- Identify non-negotiable/fraudulent checks to avoid losses for the member and the credit union
- Assist staff with balancing cash drawers and posting errors
- Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes
- Schedule to ensure the teller line is adequately staffed according to volume demands to provide WOW member service
- Conduct regular huddles with key updates, new policies and procedures, and key goals for the branch
- Ensure compliance with regulations and company policy
We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.
We are looking for a combination of:
- Associate's Degree in banking, finance, business management, or another related field
- Three or more years of Teller and/or financial services experience, including prior supervisory experience
- Exceptional verbal and written communication skills, strong time management, and organizational skills
- Familiarity with Microsoft office suite and web-based software packages
- The ability to work hard, find solutions, and have fun
- Passion for providing outstanding service to our members - internal and external