What are the responsibilities and job description for the Branch Manager position at Community First Credit Union?
As Branch Manager, you’ll build relationships with members, while coaching your team to deliver the exceptional service and operational excellence that makes us Community First Credit Union! Bring your passion for service and leadership to life on a daily basis: our branches have strong member traffic, and every day presents new opportunities to create a member for life. At Community First, we are proud of the competitive products we offer and the commitment to getting our members the best possible solutions for their needs – in a fun team environment, surrounded by people who care.
As a Branch Manager with Community First, you will get to:
- Provide outstanding quality service by meeting and speaking with members to identify, match and fulfill financial needs. Those needs are met through delivery of the products and services available within the policies and procedures of the credit union.
- Lead deposit, lending and member service functions for the branch. Ensure duties are performed in accordance with established policies, principles and standards and looks for opportunities to provide exceptional experiences to our members.
- Open and support deposit accounts for members including savings, checking, certificates, money markets, IRA, escrow, and holiday. Insure these deposit accounts are performed within the policies and procedures of the credit union.
- Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan and complete file.
- Customize protection solutions for all applicable lending products. Meet set individual objective for protected loans and support branch goals. Continue ongoing coaching with lenders to ensure protection solutions are presented to members.
- Evaluate work of employees, conduct performance appraisals, hire new employees and other related personnel functions. Provide training and assistance to employees to ensure efficient and effective delivery of member services.
- Assist Regional Managers in establishing and developing plans to meet or exceed branch goals.
- Interact with members and resolve member complaints and concerns.
- Remain active in member service function to meet member needs including teller transactions, new account transactions and lending transactions.
We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.
We are looking for a combination of:
- Bachelor’s Degree in banking, business, management, or a related field
- 5 years of banking, member service and/or sales experience; 2 years of leadership experience
- Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
- Familiarity with Microsoft office suite, as well as web-based software and financial services platforms
- Passion for providing outstanding service to our members – internal and external