What are the responsibilities and job description for the Member Experience Center Outbound Sales Rep position at COMMUNITY FIRST CREDIT UNION OF FLORIDA?
Role: As an Outbound Sales Representative, the primary responsibility will be to generate and qualify leads, engage potential customers, and close sales deals. This staff member will play a crucial role in promoting and selling products or services, meeting and exceeding sales targets, and contributing to the overall growth and success of the company.
Major Duties and Responsibilities:
Outbound Calling
• Initiate outbound calls to prospective customers with the goal of introducing products or services.
• Effectively communicate product features, benefits, and unique selling propositions to include consumer loans, auto, unsecured, and others.
• Make referrals to business partners for additional products including mortgages, investment referrals, etc.
• Qualify leads by understanding customer needs, budget constraints, and decision-making processes.
Relationship Building
• Establish and maintain strong relationships with potential customers.
• Address customer inquiries and concerns promptly and professionally.
• Provide accurate information and guidance to assist customers in making informed decisions.
Sales Closing
• Work towards achieving and exceeding sales targets.
• Close sales deals and finalize contracts with customers.
• Collaborate with the sales team and management to ensure a smooth handover of accounts.
• Utilize various lead generation tools, databases, and platforms to build a robust pipeline.
• Provide member centric compliant sale solutions aligning with Global Sales Principles.
• Effectively sell ancillary products including credit life and disability, gap and MRC.
Knowledge and Skills
EXPERIENCE: A minimum of one year up to three years of similar or related experience, including preparatory experience.
EDUCATION/CERTIFICATIONS/LICENSES: High school diploma or equivalent; bachelor’s degree in business or related field is a plus. Previous experience in sales or customer service roles beneficial
INTERPERSONAL SKILLS: Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization. • Proven experience in outbound sales or telemarketing. • Strong communication and interpersonal skills. • Excellent negotiation and persuasion abilities. • Familiarity with sales techniques and customer relationship management (CRM) software. • Goal-oriented with a focus on achieving and exceeding sales targets. • Ability to adapt to changing priorities and thrive in a fast-paced environment.
Community First is an Equal Opportunity Employer.