Commercial Lines Account Manager, Small Business

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

Responsibilities:

Contribute to profit of agency by managing a book of assigned commercial lines accounts with an individual account premium generally less than $ $1,000 in revenue and less complex. Job includes providing service to commercial clients and maintaining a high retention of customers. Client Advisor I is responsible for detailed coverage analysis as well as consultation and coverage recommendations to clients.

• Consult with clients regarding insurance program needs
• Proactively reach out to clients for ongoing engagement
• Technical proficiency with coverages and various types of insurance policies as appropriate.
• Handle telephone requests and miscellaneous correspondence, such as mortgagee requests, certificates, additional insureds, and so on.
• Rate and quote renewal Commercial Lines risks.
• Screen, place, and approve Commercial Lines applications.
• Review applications, renewal requests and endorsements for compliance with underwriting authority and guidelines. Familiarity with company underwriting guidelines & binding authority.
• Prepare and authorize ID cards for auto clients when necessary.
• Initiate, screen and prepare endorsement requests on Commercial Lines.
• Authorize cancellation requests.
• Rate and compute endorsement, cancellation, additional or return premiums,
• Review Company produced policies, endorsements, audits for accuracy.
• Compute and initiate premium finance contracts as needed.
• Take claim reports and maintain claim files on clients handled as needed.
• Prepare summaries and proposals of insurance for existing accounts.
• Prepare bonds, endorsements, and cancellations.
• Working knowledge and competency in use of Agency Management System, Microsoft Word, and other software as required by position.
• Authorize binding of Commercial Lines coverage within authority granted by the carrier.
• Contact carriers as needed.
• Contact producers as needed.
• Maintain client files and make client contacts as needed.
• Participate in seminars and classes for skill and knowledge development.
• Perform other duties as required.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Qualifications:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• High School Diploma.
• All applicants must be 18 years of age or older.

Professional Certifications/Licenses:

• Property/Casualty License Required.
• If licensed, maintain Agent/Broker License through continuing education.
• May work toward a professional designation.

Experience/Skills:

• Three Years Insurance Experience Required
• Customer Service Experience
• Ability to use menu-driven software in addition to Word and Excel programs.
• Ability to work independently.
• Good organizational skills with the ability to manage multiple tasks efficiently.
• Must possess a valid driver’s license and clean motor vehicle record.