Clerical Generalist

EARLY LEARNING RESOURCE CENTER

CLERICAL GENERALIST

Job Description

SALARY: $20.52/hour

I. JOB DEFINITION

Early Learning Resource Center (ELRC) Clerical Generalist is responsible for covering the Front Desk and providing back-up clerical task coverage for the clerical team. This person is responsible for answering phones, greeting walk-ins, computer operation, generating electronic correspondence, incoming and outgoing mail as well as scanning, uploading and maintaining records in an electronic filing system. Work is performed with a considerable degree of initiative and independent judgement since duties and responsibilities may change daily. This position will be supervised by the Clerical Supervisor. This individual must bring a positive attitude to their work and naturally respond to challenges with ‘can-do’ and problem-solving sensibility. This person must strive to provide excellent customer service in all tasks.

Ii. Responsibilities And Duties

• Answer and direct phone calls, emails, and faxes coming into the ELRC
• Great and direct visitors of the ELRC in a positive and professional manner
• Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed. Perform a quality check of uploaded documents
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information
• Coordinate the timely flow of incoming and outgoing mail
• Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information
• Maintain family and provider files with a high level of confidentiality
• Serve as back-up to other clerical team members
• Attend and participate in clerical team meetings
• Operate and maintain office machinery, including copiers, fax machines, postage machine and printers
• Complete other duties as assigned
  
  

Iii. Qualifications

• PROFESSIONAL KNOWLEDGE AND ABILITIES
• Excellent computer skills with typing at a minimum speed of 50 words per minute
• Communicates effectively in verbal and written communications
• Excellent customer service skills
• Excellent organization, scheduling, and time management skills
• Excellent attention to detail
• Must be self-directed and able to work independently to achieve program objectives
• Previous experience working in Outlook, Teams, SharePoint & Adobe Pro preferred
• Perform related work as required
• JOB REQUIREMENTS
• Pennsylvania Child Abuse History Clearance (Act 33)
• Pennsylvania State police Request for Criminal Records Check (Act 34)
• FBI Criminal Background Check (Act 73)
• Full time position requiring 37.50 hours per week in Wood Street office
• EDUCATION AND EXPERIENCE
• High school diploma or equivalency required and two years of experience in customer service, data entry and/or electronic record storage. Associates in business or public administration preferred
  
  

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