Quality Control and Compliance Coordinator

CDLI Overview

Community Development Long Island (CDLI) is the only full-service collection of community development entities that change Long Islanders lives for success in home creation and financial growth. CDLI supports these achievements on the individual and community level by offering innovative solutions and resources to achieve personal and community economic growth.

Position Summary

The Quality Control and Compliance Coordinator will be part of the Home Improvement and Optimization (HIO) department, which includes the following initiatives: Weatherization Assistance Program, Long Island Home Improvement Program, Access to Home, RESTORE, Town of Babylon CDBG Program, and the Suffolk County Land Bank. 

Responsibilities:

Quality Control:

• Develop and implement quality control procedures and guidelines.
• Monitor operational processes to ensure they meet predefined quality standards.
• Collaborate with team to address quality-related issues and implement corrective actions.
• Facilitate the timely gathering and submission of necessary documentation during annual federal audits.

Compliance Management:

• Stay updated on relevant program regulations, standards, and guidelines.
• Ensure the department programs processes comply with local and state regulations.
• Complete reviews of all files and ensure that all documentation and forms are complete, accurate, and meet income eligibility guidelines.
• Conduct thorough quality control checks to identify discrepancies, errors, or missing information in application files.
• Document and maintain records of compliance activities and outcomes.

Documentation and Reporting:

• Create and maintain documentation related to quality control procedures, compliance activities, and audit results.
• Generate reports on quality metrics, compliance status, and corrective actions for review.
• Ensure accuracy of departmental reports including but not limited to production reports, Neighborworks reports, outreach reports, and MWBE utilization reports.
• Maintain database of all mortgages for duration of occupancy period.

 Training and Education:

• Provide support for Rehab Specialists by making recommendations regarding quality standards, compliance requirements, and best practices.
• Promote a culture of quality and compliance throughout the department.
• Problem Solving and Continuous Improvement:
• Investigate and resolve quality-related issues.
• Collaborate across department to identify potential issues and implement corrective and preventive actions.
• Monitor and analyze data related to the intake process, identifying trends and areas for improvement.
• Participate in continuous improvement initiatives to enhance quality processes and optimize efficiency.

Communication:

• Act as a liaison between internal teams and external auditors.
• Communicate quality and compliance expectations to all stakeholders.
• Keep track of all contractor files including that all approved contractors maintain proper and updated licensing and insurance.
• Ensure that all necessary reports are submitted in a timely manner.

 Technology:

• Responsible for Salesforce and Client Management System data quality against client files to ensure complete, consistent and accurate files and reporting.
• Maintain records of all inventory and equipment.

 Staff Supervision:  

• Plan, direct, supervise and coordinate work activities of the Customer Experience Specialist.

 Additional Duties:

• Travel, as necessary (on and off Long Island), attend required trainings/conferences and obtain certifications as necessary.
• Additional duties as assigned.

Requirements: 

• Commitment to the mission and vision of CDLI
• Person-centered/client-driven 
• Successful track record of leading and supporting teams
• Experience in quality control, auditing or compliance administration in for-profit/non-profit business environment
• Strong organizational and time management skills; including the ability to independently meet deadlines and prioritize competing activities 
• Strong CMS (client management systems) experience and proficiency in technology
• Proven time management, multi-tasking, and attention to detail skillset 
• Results oriented and solutions driven; ability to demonstrate success in these areas
• Proven ability to communicate effectively in-person and virtually
• Experience working in diverse and/or underserved communities, and in culturally attuned, trauma-informed service provision
• Experience with governmental contracts and/or construction preferred.

This job description is not intended to be all inclusive and the employee will perform other reasonably related duties as assigned.