What are the responsibilities and job description for the Remote Support Technician - Tier 1 position at Community Dental Partners?
Remote Support Technician - Tier 1
Salary : $18/hr (based on experience)
Community Dental Partners is seeking Support Technician - Tier 1 to join our Technology team
Community Dental Partners
Community Dental Partners (CDP) affiliates with dental practices throughout Texas, supporting and empowering dentists and practice staff to create an amazing patient experience. Since its beginning in 2010, the company has grown over 17% per year and plans to continue this pace of growth, or faster. The company provides a fun and hard-working culture rooted in its 9 core pillars (i.e. humility, personal honesty & responsibility, happiness & fun, gratitude, and more) as well as its five core operating tenets (Results, Ownership, Alignment, Support, and Transparency). In addition to its own brand, CDP currently supports four different retail brands and will likely support more in the future.
Position Title: Support Technician - Tier 1
POSITION SUMMARY
Tier-1 Support Technician will be responsible for providing front line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues, respond to end-user inquiries, and handle systems administration tasks effectively using all available communication options.
POSITION RESPONSIBILITIES
- Administration and documentation of business systems/solutions
- Setup computer workstations and prepare workstations for remote deployment
- Remote support of dental office technology implemented here at Community Dental Partners
POSITION QUALIFICATIONS
Required:
- 1 years’ experience working in IT field
- Proficient in Windows Domain deployments
- Application Administration: Google, O365, Adobe, hPBX, etc.
- Experienced and comfortable with diverse hardware
- Excellent customer service skills: communication skills (both verbal and written)
- Attention to detail: punctuality, scheduling, & ticket documentation
- Ability to handle many tasks concurrently
Beneficial:
- Experience with the following specific hardware and software: Dell Optiplex/Pro Micro and PowerEdge, Ubiquiti Unifi, G Suite, Open Dental, Dexis, Monday.com, Inventory Systems, MS Azure, Hyper-V, AWS, Proxmox, PSA Software
Note: The essential job functions of this position are not limited to the duties and descriptions listed above.
INTERNAL ID: CDP100