What are the responsibilities and job description for the Clinic Manager position at COMMUNITY DENTAL CARE?
Join our team as a full-time Clinic Manager at our Buffalo clinic! The Clinic Manager provides leadership and operational oversight to ensure high-quality, compassionate dental care in an efficient, welcoming environment while supporting and developing clinical staff. This role also leads team culture, manages student learning experiences, addresses patient concerns, and ensures facilities, equipment, and workflows effectively support patient care.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Key Responsibilities
- Provide visible, supportive leadership to all clinic employees, promoting teamwork, accountability, and a positive, respectful work environment
- Manage day-to-day clinic operations to ensure staffing, scheduling, equipment, supplies, facilities, and workflows support safe, efficient, and patient-centered care
- Foster a collaborative culture characterized by effective communication, mutual support, and continuous improvement
- Oversee patient and employee scheduling to maximize access to care while supporting employee workload balance
- Address patient concerns, care issues, and complaints promptly and professionally, ensuring positive resolution and patient satisfaction
- Coordinate and adjust patient flow for providers, hygienists, assistants, and support staff to maintain smooth clinic operations
- Train, mentor, and support new employees to ensure successful integration into the clinic team
- Monitor infection control practices, quality of radiographs, equipment maintenance, operatory cleanliness, and supply levels
- Assist providers clinically as needed to support patient care and clinic flow
- Coordinate, host, and supervise students from dental assistant and dental hygiene programs, ensuring a positive learning experience and compliance with clinic standards
- Identify, report, and address facilities and equipment issues; coordinate equipment ordering, repairs, and maintenance
- Develop and oversee preventive maintenance schedules and assign staff maintenance responsibilities as appropriate
- Establish and maintain clinical employee procedures to support quality care, productivity, and consistency
- Ensure compliance with OSHA regulations, infection control standards, and hazardous waste management requirements
- Collect and submit invoices or documentation needed for grants or reporting when requested
Staff and Patient:
- Advise leadership and Human Resources on hiring, performance management, coaching, and disciplinary matters
- Manage and adjust clinical scheduling to meet operational and patient care needs
- Arrange and oversee assistant, provider, floater, and hygienist team schedules
- Conduct regular departmental meetings to support communication, engagement, and operational alignment
- Address employee and patient concerns with professionalism, empathy, and discretion
- Conduct quarterly and/or biannual employee evaluation meetings, providing feedback, coaching, and development support
Team Leadership and Employee Support
- Establish and uphold standards for clinical operations, patient care, and employee performance
- Train, delegate, coach, and motivate clinical staff to achieve high performance and engagement
- Collaborate with Human Resources to support employee development, performance management, and engagement initiatives
- Address and resolve patient and employee concerns in a timely and effective manner
- Oversee clinic flow, operational processes, and standards of care to ensure consistency, safety, and quality
Clinic Manager Hours
- Monday - Thursday 7:00am to 4:00pm
- Friday 7:00am to 2:00pm
Qualifications
- Licensed as a Dental Assistant (LDA) or a Dental Hygienist (LDH)
- 3 years of experience managing a dental clinic, preferably in a public health setting
- Excellent written and verbal communication skills
- Demonstrated expertise in dental software
- Knowledge of OSHA regulations
What We Offer
- Meaningful work in a collaborative environment that fosters professional growth
- Comprehensive medical, dental and life insurance
- Paid time off and holiday pay
- 401k plus company match
About Us
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.
Salary : $65,000 - $80,000