COMMUNITY CREDIT UNION of FLORIDA

Director of Technology Delivery

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in the communities we serve,” by delivering outstanding service to both internal and external members. The Director of Technology Delivery is responsible for building, leading, and maturing the Technology Delivery function at Community Credit Union of Florida. This role partners closely with Technology Operations, Technology Security, the Project Management Office (PMO), Business Product Owners, Business Process leaders, and third-party vendors to support the successful delivery of system enhancements and technology initiatives. The Director is accountable for delivery governance, analyst effectiveness, release readiness coordination, delivery reporting, audit-ready evidence, and leadership of technical staff responsible for automating processes and integrating new technologies. In the early build phase, direct leadership of technology projects will be selective and limited, with primary emphasis placed on standing up the analyst team, establishing a scalable delivery operating model, and building automation and integration capability.

In the initial build phase, this role directly leads the Technology Delivery Business Systems Analyst functions and technical staff responsible for automation and integration, establishing the team structure, standards, workflows, domain alignment, and performance expectations for the delivery organization. The Director will initially focus more on building analyst capability, delivery discipline, and automation and integration capacity than on managing a large portfolio of technology projects. As the function matures, scope will expand to include broader leadership of technology initiatives, additional delivery resources, and more formalized portfolio oversight.

Business Product Owners (BPOs) are the decision makers for product ownership, business prioritization, and business outcome realization. Technology Delivery is accountable for delivery governance, analysis quality, execution support, UAT discipline, release readiness coordination, audit-ready evidence, and delivery reporting in partnership with BPOs and stakeholders.

Community Credit Union of Florida is an equal opportunity employer and supports a drug-free workplace.

ESSENTIAL DUTIES

• Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
• Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
• Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
• Assists in attaining established departmental goals and adhering to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.

• Establish and mature the Technology Delivery function: Define and implement the structure, standards, workflows, and performance expectations for Technology Delivery, ensuring the function operates with consistency, accountability, strong analysis quality, and a focus on continuous improvement.
• Establish the Technology Delivery operating model: Define and implement the structure, standards, workflows, and performance expectations for Technology Delivery, including both the business systems analyst function and the technical staff responsible for automation and integration, ensuring the function operates with consistency, accountability, strong analysis quality, and a focus on continuous improvement.
• Provide oversight for domain-aligned delivery support: Ensure clear coverage and support models across assigned business and technology domains such as Cards, Digital, Lending, Core, and CRM, including analyst alignment, stakeholder engagement, intake paths, and backlog visibility.
• Ensure quality and consistency of business analysis deliverables: Establish expectations for clear, complete, and actionable requirements, test scenarios, documentation, and delivery artifacts that support effective execution, operational readiness, and auditability.
• Support delivery planning and prioritization in partnership with stakeholders: Partner with Business Product Owners, business leaders, Technology Operations, Technology Security, the PMO, and vendors to support intake, scoping, sequencing, dependency management, and delivery planning for technology changes and initiatives.
• Lead selected technology initiatives during the initial phase as needed: Provide direct leadership for a limited number of priority technology efforts where additional coordination, structure, or business analysis leadership is required, with broader project leadership responsibilities expanding over time as the function matures.
• Lead technical staff in automation and integration of new technologies: Provide direct leadership and direction to technical staff responsible for automating processes and integrating new technologies into the credit union’s environment, ensuring alignment with delivery standards, security requirements, and organizational priorities.
• Standardize UAT and implementation readiness practices: Establish consistent expectations for UAT planning, test scenario development, coordination with business users, defect tracking, outcome documentation, and release readiness validation prior to implementation.
• Coordinate release readiness and change enablement: Partner with Technology Operations, Technology Security, and the PMO to ensure business readiness, communications, support preparation, training inputs, validation evidence, and rollback considerations are addressed for delivery-driven changes.
• Promote operational readiness and effective transition to support: Ensure documentation, job aids, knowledge transfer, support procedures, and readiness inputs are complete so business stakeholders and support teams are prepared for new or changed capabilities.
• Oversee delivery reporting and continuous improvement: Develop and maintain reporting on workload, backlog health, delivery progress, recurring issues, readiness gaps, and improvement opportunities, using data and stakeholder feedback to strengthen delivery practices over time.
• Coordinate vendor-supported delivery activities: Provide oversight and coordination for vendor-related enhancements, defects, upgrades, and delivery commitments affecting assigned systems, ensuring timelines, dependencies, risks, and remediation activities remain visible and managed.
• Ensure documentation currency and audit readiness: Maintain standards for delivery artifacts, requirements records, testing evidence, release documentation, and post-implementation records to support regulatory examinations, internal controls, and operational continuity.
• Maintain effective stakeholder communication: Provide timely and ongoing communication with leadership, business stakeholders, and partner teams regarding priorities, risks, delivery status, constraints, emerging issues, and opportunities for improvement.
• Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Perform other related duties and special projects as assigned.

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reaching.

The incumbent for this position may operate any or all of the following: telephone, cellular phone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.

MENTAL DEMANDS

The incumbent in this position must be able to read documents or instruments, perform detailed work, and problem solve; possess excellent member contact and verbal and written communication skills; have strong math and analytical reasoning skills; and have the ability to effectively handle stress, multiple concurrent tasks, and constant interruptions.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or an equivalent combination of education and experience.
• 8–10 years of progressive experience in technology delivery, business systems analysis, systems implementation, or related technology roles.
• 3–5 years of leadership experience in delivery, analysis, or related technology functions.
• Demonstrated ability to establish standards, improve workflows, and support delivery execution in a regulated environment.
• Strong understanding of requirements development, testing support, release readiness, documentation, and stakeholder coordination.
• Experience working with business leaders, technical teams, vendors, and cross-functional partners to support system enhancements and technology initiatives.
• Strong organizational, analytical, communication, and leadership skills, with the ability to manage multiple priorities and build an effective, scalable function.
• Experience in financial services, banking, credit unions, or another regulated industry preferred. Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. The ability to travel, including overnight, may be necessary.

The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.

Management reserves the right to change this position description at any time according to business needs.

Salary : $109,000 - $136,000